Client Service Manager

United Business Bank; Los Angeles (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

United Business Bank in Los Angeles is seeking an experienced Client Service Manager to lead our branch's daily operations, prioritize customer satisfaction, and ensure adherence to bank policies and regulatory requirements. This role emphasizes strong leadership and a commitment to service excellence.

You will develop branch staff, optimize teller operations, and oversee deposit accounts, new accounts, and related activities to drive profitability and efficiency at the California office.

Qualifications

• High school diploma or equivalent required.
• Associate or bachelor's degree in business, finance, or related field preferred.
• Equivalent combination of education and relevant banking experience may be considered.
• Three (3) or more years of progressively responsible retail or branch banking experience.
• Prior leadership, supervisory, or people-management experience preferred.
• Experience with teller operations and consumer and business deposit accounts.

Responsibilities

• Lead day-to-day branch operations and staff.
• Ensure exceptional client service and regulatory compliance.
• Manage staffing priorities, workflow, and meeting deadlines.
• Develop employees and coach performance.
• Oversee teller operations and deposit accounts processing.

Skills

Leadership

Client service

Relationship management

Communication

Regulatory knowledge

Coaching

Confidentiality

Microsoft Office

Education

High school diploma

Associate or Bachelor's degree preferred

Equivalent combination considered

Tools

Microsoft Office

Job description

United Business Bank is looking for an experienced Client Service Manager (Branch Service/Branch Operations Manager) for our Los Angeles Office - Retail Bank Management Experience is required.

POSITION PURPOSE

The Client Service Manager (CSM) is responsible for the day-to-day leadership and operation of an assigned branch. This position ensures effective branch operations, exceptional client service, appropriate staffing, employee development, and compliance with Bank policies, procedures, and regulatory requirements. The CSM leads and develops branch personnel, manages operational performance, branch profitability, supports client relationships, and ensures deposit, teller, new accounts, and other branch activities are performed accurately and efficiently.

QUALIFICATIONS

Education & Certification(s) Required:

• High school diploma or equivalent required.
• Associate or bachelor's degree in business, finance, or related field preferred.
• Equivalent combination of education and relevant banking experience may be considered.

Education Required:

• Three (3) or more years of progressively responsible retail or branch banking experience.
• Prior leadership, supervisory, or people-management experience preferred.
• Experience with teller operations and consumer and business deposit accounts.

Skills/Abilities:

• Strong knowledge of branch banking operations, teller functions, and consumer and business deposit products.
• Working knowledge of applicable banking regulations, operational controls, and standard banking practices.
• Demonstrated leadership, coaching, and employee-development skills.
• Strong client service and relationship-management skills.
• Ability to manage branch operations, staffing priorities, workflow, and competing deadlines.
• Sound judgment and problem-solving skills with the ability to appropriately resolve or elevate operational and personnel matters.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality and appropriately handle sensitive client and employee information.
• Proficiency with Microsoft Office and the ability to learn and effectively utilize Bank systems and platforms.

Hiring Salary Range: $70,304 to $90,000.

About us...

We are a publicly traded Regional Bank with over $2.5B in assets and 34 offices in 5 states.

We have an entrepreneurial spirit and focus on the community by specializing in small to medium sized business clients. Our single point of contact model delivers outstanding customer service. United Business Bank's comprehensive benefit package includes medical, dental, vision, 401K, long and short term disability insurance, flexible spending account, a generous vacation and sick policy.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.