Client Service Manager

The High Companies; Arlington (VA); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Tuition Assistance (100% reimbursement

Employee Assistance Program

High Family Foundation Scholarship

Good Measure Award

Health, dental & vision benefits

401(k) with company match

Job summary

StructureCare, a premier engineering and restoration company, seeks a detail oriented Client Service Manager to service the Northern Virginia/DMV area. You will manage long-term client relationships, develop strategic sales plans, and present cost-effective maintenance/repair solutions.

The role reports to the Territory Manager and involves coordinating proposals, project setup, and cross-functional problem solving in a fast-paced environment.

Qualifications

• Bachelor’s degree in Business Management/Administration, Engineering, Construction Management, or related field preferred.
• 3 or more years in Sales/Business Development
• Excellent written and verbal communication skills
• Technical aptitude and strong problem-solving skills
• Working knowledge of the construction or commercial real estate industry (preferred)
• Willingness to be flexible in a fast-paced work environment
• Driver’s license and acceptable motor vehicle record required

Responsibilities

• Develop and execute a strategic territory sales plan, including proactive prospecting, lead qualification, and closing new business to achieve revenue targets
• Acting as the single point of contact for all long-term customer relationships
• Monitoring and managing financial performance of all accounts within the assigned territory
• Accountability for client deliverables
• Communicating technical information and probable costs to key decision makers
• Developing and presenting maintenance and repair solutions to clients based on budgetary allowances and inspection reports
• Project set up
• Developing proposals
• Engaging in collaborative problem solving and decision making

Skills

Excellent written and verbal comms

Technical aptitude

Problem-solving

Fast-paced environment

Driver’s license

Education

Bachelor’s degree in Business Management/Administration, Engineering, Construction Management, or related field

Job description

At StructureCare, we don’t just restore parking garages, we protect what supports everything else. As a national leader in parking structure engineering, repair, and maintenance, we’ve worked on more than 600 facilities of every construction type. Our approach is simple:

Engineer smart solutions, prevent problems before they start, and always deliver what we promise, with no surprises.

Behind every successful project is a team of problem-solvers, planners, and professionals who take pride in doing things right the first time.

Looking to build a career with purpose and precision? Join StructureCare, where your work keeps everything standing.

Our dynamic and rapidly growing StructureCare team is seeking a detail oriented and self-starting Client Service Manager to service our Northern Virgina- DMV area. StructureCare is a premier engineering and restoration company working to protect infrastructure investments throughout the United States. We believe in a strong connection between the engineering and implementation of a solution.

The successful candidate will possess the following qualifications:

• Bachelor’s degree in Business Management/Administration, Engineering, Construction Management, or related field preferred.
• 3 or more years in Sales/Business Development
• Excellent written and verbal communication skills
• Technical aptitude and strong problem-solving skills
• Working knowledge of the construction or commercial real estate industry (preferred)
• Willingness to be flexible in a fast-paced work environment
• Driver’s license and acceptable motor vehicle record required

In this role you will be responsible for:

• Develop and execute a strategic territory sales plan, including proactive prospecting, lead qualification, and closing new business to achieve revenue targets
• Acting as the single point of contact for all long-term customer relationships
• Monitoring and managing financial performance of all accounts within the assigned territory
• Accountability for client deliverables
• Communicating technical information and probable costs to key decision makers
• Developing and presenting maintenance and repair solutions to clients based on budgetary allowances and inspection reports
• Project set up
• Developing proposals
• Engaging in collaborative problem solving and decision making

We are looking foran experienced relationship builder who demonstrates empathy and trustworthiness.

Important Details:

• This position reports to the Territory Manager.

Working for StructureCare:

StructureCare is a unique single source for the engineering, repair, restoration, and maintenance of parking structures of all construction types. Backed by design, construction, and repair experience on over 600 structures, StructureCare helps owners and facility managers make appropriate, cost-effective decisions that promote the long-term durability of their parking garages with an ultimate focus on prevention.

• Tuition Assistance with 100 percent reimbursement for approved courses and degree programs which are job related and approved in advance by your supervisor.
• Employee Assistance Program provides professional, confidential assistance for any type of personal issue you or your eligible dependents are experiencing.
• High Family Foundation Scholarship is awarded annually to the children of High co-workers working at least 1,000 hours per year and employed for at least two years. Recipients are awarded $4,000 for each year they are enrolled in a two- or four-year accredited degree program.
• Good Measure Award is presented periodically to an individual or team from each of the High companies who exemplifies The High Philosophy and who has gone above and beyond normal job responsibilities to provide "Good Measure."
• Excellent benefits including medical, dental and vision available for full-time coworkers.Vacation is offered to regular full-time coworkers and is earned annually on your anniversary date. You may carry over a portion of your hours into the next anniversary year.
• 401(k) Retirement Plan with a company match.