Client Service Lead (Weekend Days, Fri-Sun)

Crane Worldwide Logistics LLC; Kentucky; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Excellent Medical, Dental and Vision

Quarterly Incentive Plan

136 hours Paid Time Off

Tuition Reimbursement

Employee Discounts

Volunteer Time

Rewards Program

Job summary

Crane Worldwide Logistics LLC is seeking a dedicated Client Services professional to handle orders, inquiries, and invoicing while maintaining high-quality service. You will identify recurring issues, resolve delivery or service problems, and coach a team of client service specialists.

This role requires responsiveness, problem-solving, and strong documentation skills. The position is on-site and requires 3-5 years of client service experience, with a commitment to excellent customer support and

Qualifications

• High School Diploma or GED required.
• 3-5 years client service experience required.
• Professional certification may be required in some areas.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustments; following up to ensure resolution.
• Handles client responses that may require deviation from standard procedures.
• Provides leadership, coaching and training to a team of client service specialists.
• Other duties as assigned.

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

Job description

Job Category: Client Services

Requisition Number: CLIEN010012

Apply now

• Posted : August 7, 2026
• Full-Time
• On-site

Locations

Showing 1 location

CMP USA W Jefferson OH
1020 Enterprise Pkwy
West Jefferson, OH 43162, USA

CMP USA W Jefferson OH
1020 Enterprise Pkwy
West Jefferson, OH 43162, USA

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Handles client responses that may require deviation from standard procedures
• Provides leadership, coaching and training to a team of client service specialists
• Other duties as assigned

Other Skills & Abilities

• Quality Focus
• Problem Solving
• Documentation Skills
• Resolving Conflict
• Ability to Multi-task

Physical Requirements

• Job may require extended sitting or standing, use of standard office equipment.

Education & Experience

• High School Diploma or GED
• 3-5 years client service experience

CERTIFICATIONS AND LICENSES

• Professional certification may be required in some areas

MUST COMPLETE PI ASSESSMENT IN ORDER TO BE CONSIDERED FOR THE POSITION:

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Required

High School or better.

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.