Client Service Extraordinaire- Austin TX

Rise Association Management Group; Houston (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

PTO 20 days annually

10 paid holidays

Health insurance (75% employer-paid)

Life and AD&D insurance

Dental, vision, short-term disability

401(k) retirement plan

Job summary

Rise Association Management Group in Houston, TX seeks a Client Service Extraordinaire to deliver exceptional customer service to homeowners, residents, and board members. You will manage calls, emails, and service requests, and coordinate with managers to ensure timely resolutions.

The role requires 3-5 years in a professional setting, with preference for property or hospitality management. Strong communication, organization, and team collaboration are essential for success.

Qualifications

• 3-5 years of related work experience in a professional setting.
• Ideally 1 year in property management or hospitality management.

Responsibilities

• Provide excellent customer service to homeowners, residents, and board members.
• Handle inbound/outbound calls, emails, and service requests; assist with inquiries.
• Coordinate with Association Managers, Facilities Managers, Accounting, and other departments to resolve issues.
• Maintain accurate documentation and ensure timely resolutions.
• Support community notices, mailings, and events.
• Assist in managing properties per company objectives.

Skills

Customer service

Conflict resolution

Verbal communication

Written communication

Microsoft Office

Data entry

Organizational skills

Team player

Proactive

Business correspondence

Education

High School Diploma

College coursework

Tools

Microsoft Office

Data entry

Job description

Houston, Texas, United States

Company Vision

RISE Association Management Group is the best-in-class provider of property services for Texas homeowners’ associations. Our core purpose is to be of service to great communities and the people who lead them. We accomplish this through our passionate, kind, and solution-oriented team members who partner with our community leaders to build their vision, together. We specialize in working with communities with unique lifestyle offerings, facility, and infrastructure needs (to include a wide variety of amenities), and service offerings. We’re an EOS™ (Entrepreneurial Operating System) company and our organization is structured to support exceptional outcomes for our community association clients. We’re thought leaders, innovators, and problem solvers. Whatever the issue: we have an expert under this roof who can solve it. We’re a team of financial services professionals, facilities maintenance experts, risk managers, and business managers and we’re looking for the next generation of problem solvers to join us and be a part of our rapid growth. We implement intelligent solutions, exceptional service, and the RISE way so that we can create a vibrant future and quality of life today. We connect community association, financial, and facility expertise with communities who need it.

We are problem solvers and business managers who just happen to be in the business of community association management. Together, we’re capable of so much more. Together, we RISE.

Our Core Values:

• Honoring Commitments
• Precision
• Stewardship
• Being a Great Partner
• Inspire Others with Your Attitude
• Finding A Way, despite any obstacles
• Taking Ownership

Location: 77098
Pay Range: $18-$20 per hour
Employment Status: Full-time

Position Overview

The Client Service Extraordinaire (CSE) serves as a primary point of contact for homeowners, residents, Board members, and internal departments, delivering exceptional customer service in accordance with RISE Association Management Group's Six-Star Service standards. This position is responsible for managing incoming phone calls, emails, and service requests; assisting homeowners with account inquiries, payments, community guidelines, architectural requests, access concerns, and general association matters; and coordinating with Association Managers, Facilities Managers, Accounting, and other departments to ensure timely and accurate resolutions. The ideal candidate is highly organized, detail-oriented, adaptable, and comfortable working in a fast-paced, high-volume environment. Success in this role requires excellent written and verbal communication, strong problem-solving abilities, independent judgment, and a commitment to accountability and follow-through. The CSE must effectively manage multiple priorities, maintain accurate documentation, meet established service response expectations, and consistently represent RISE's core values of Find a Way, Be Helpful, Inspire, and Ownership.

Key Responsibilities

• Create Raving Fans by providing excellent customer service daily.
• Manage inbound and outbound calls to resolve customer questions or direct inquiries appropriately.
  • Topics include community association matters, billing and fees, deed restriction violations, and maintenance reporting.
• Oversee service ticket requests and ensure resolution with 2-hour response times.
• Maintain and organize client documents for both digital and physical filing systems.
• Distribute community notices and mailings to inform residents of relevant updates and events.
• Assist Community Managers in managing properties in accordance with company objectives.
• Provide administrative support, including attending meetings, managing correspondence, and assisting with community events.
• Support other team members and locations as needed.

Required Skills and Qualifications

• Experience:
  • 3-5 years of related work experience in a professional setting. Ideally, at least 1 year in property management or hospitality management.
  • High School Diploma or equivalent required; 2 years of college coursework preferred.
• Skills:
  • Strong customer service skills, with experience in conflict resolution and escalation.
  • Excellent written and verbal communication skills with a professional demeanor.
  • Proficiency in Microsoft Office (Excel, Word, Outlook) and data entry (10-key).
  • Exceptional organizational skills with attention to detail and the ability to prioritize competing deadlines.
  • Positive and enthusiastic personality, with a passion for helping others.
  • Self-motivated, proactive, and a team player who thrives in a fast-paced, deadline-driven environment.
  • Knowledge of proper business correspondence structure and grammar.

Additional Information

• Work Schedule:
  • Monday through Friday, 8:00 AM to 5:00 PM, with occasional overtime as needed.

Compensation and Benefits

• Pay Range: $18-$20 per hour
• Benefits Package:
  • 20 days of PTO annually + 10 paid holidays.
  • Group health insurance (75% employer-paid).
  • Life and AD&D insurance.
  • Additional options for dental, vision, and short-term disability coverage.
  • 401(k) retirement plan.

Why Join Rise AMG?

At Rise AMG, we believe in fostering growth and creating a supportive environment where employees can thrive. As a Rise employee, you will have the opportunity to lead, solve problems creatively, and make a tangible difference in a vibrant community.

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.

How would you describe your gender identity? (mark all that apply) Select...

How would you describe your racial/ethnic background? (mark all that apply) Select...

How would you describe your sexual orientation? (mark all that apply) Select...

Do you identify as transgender? (select one) Select...

Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning? (select one) Select...

Are you a veteran or active member of the United States Armed Forces? (select one) Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Rise Association Management Group’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.