Client Service Executive - Employee Benefits

Arthur J. Gallagher & Co. (AJG); Cockeysville (MD); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(K) and Roth options

Paid parental leave

Flexible work hours

Educational expense reimbursement

Job summary

A leading insurance brokerage firm in Cockeysville, MD is seeking a qualified Senior Account Executive to manage complex client relationships. Candidates should have a Bachelor's degree and at least 7 years of experience in client service or claims management. The role involves driving client satisfaction and revenue growth, alongside training and mentoring team members. Proficient use of Microsoft Office and strong communication skills are essential. A competitive compensation package, including various benefits, is offered.

Qualifications

• 7+ years of client service and/or claims management experience.
• Proficiency in using technology for productivity.
• Strong written and verbal communication skills.
• Experience in managing client relationships is essential.
• Insurance knowledge is preferred; H&L experience preferred.

Responsibilities

• Manage high complexity client accounts.
• Support business priorities and provide exceptional client care.
• Grow and manage client accounts profitably.
• Build and maintain strategic client relationships and act as liaison with producers.

Skills

Client relationship management

Attention to detail

Insurance knowledge

Training and mentoring

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

We are hiring for a Sr Account Execitive to work with risk management solutions to our growing client base. Do you have employee benefits experience working for a broker? Do you enjoy working with Large Groups and are highly proficient in the self-funding insurance arena? Are you an attention-to-detail type of person who feels correctness is key?

The Senior Account Executive acts as a subject matter expert on client support, providing advanced client support to a large and critical book of business and guiding other account service professionals in their work. The position requires independent judgment, a high level of expertise and advanced skill in developing client strategies. In accordance with the seniority of the role, the Senior Account Executive possesses advanced skills including industry forecasting, carrier and industry relationship management, and advanced client retention strategies. The Senior AE can effectively partner with Producers to drive new business.

Ideal Candidate

• You are skilled and enjoy managing high responsibility and providing account management leadership to your clients and your colleagues.
• You are an industry subject matter expert and are skilled in leveraging your knowledge to create broad agency strategies, including leveraging forecasting to inform future action.
• You are able to lead, manage, influence, and mentor others at various levels in the team, from junior team members to agency leaders and peers.

If this sounds like you, we invite you to keep reading and apply!

How you'll make an impact

• The Client Service Executive is accountable for expanding existing relationships and delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of client accounts of moderate to high complexity.
• This role directly contributes to key business outcomes such as revenue growth, client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement.
• The CS Executive's primary areas of focus are; Supporting the business priorities of Branch Managers, Production team members, and the client service function, Independently managing accounts of increasing complexity, Growing revenue by successfully counseling clients on additional business opportunity via cross-selling & up-selling, Driving Client Service Cycle, Delivering high quality client service consistent with AJG operational standards and practices, and Achieving operational productivity and performance metrics consistently.
• Further responsibilities include; Growing and profitably managing an assigned group of client accounts successfully, Building relationships with existing clients by providing exceptional ongoing customer care, Seeking referrals from current client base to solicit new business prospects, and Securing existing business and actively driving the sale of additional services.
• Acts as a strategic relationship manager and client liaison.
• Provides oversight in the sale of products/services by enhancing sales or services to prospects and existing accounts.
• May offer training, development, and or supervision to lower-level staff.

About You

Required: Bachelor's degree with 7+ years client service and/or claims management experience. Must hold appropriate licensing as required and be able to travel up to 50% of the time. Proficiency necessary in Microsoft office applications and in using technology as a tool to maximize productivity and quality. Previous experience in managing client relationships essential. Must possess strong written and verbal communication skills.

Preferred: Insurance knowledge. H&L experience preferred.

Behaviors: Is willing to go the \"Extra Mile\" to achieve results that benefit the client, the Branch and Gallagher. Ability to develop professional relationships with internal and external stakeholders. Demonstrates composure, stamina and resilience under pressure. Ability to work collaboratively within a team as well as independently.

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.