Dispatch Coordinator I (Monday-Friday, 12:00pm-9:00pm)

ACERTUS; St. Louis (MO); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Voluntary Life/Disability

Accident

Critical Illness

Hospital Indemnity

Company Paid Basic Life

Long-Term Disability

PTO

Holidays and Floating Holiday

401(k) with company match

Tuition Reimbursement

Financial wellness resources

Retirement planning

Legal services

Employee discount programs

Grubhub+ membership

Casual dress code

Job summary

ACERTUS is seeking a Dispatch Coordinator I to proactively source carrier capacity, match loads with dedicated carriers, and optimize carrier assignments using data and scorecards.

You will handle inbound and outbound carrier communications, audit-related issues, and build lasting relationships to support reliable transportation operations. The role requires 1–3 years dispatching experience and strong Microsoft Office skills.

Qualifications

• High school diploma or equivalent; associate's degree in business or a related field is a plus.
• 1-3 years of previous experience dispatching, preferably in the logistics field, is required.
• Some experience with customer service is preferred.

Responsibilities

• Source carrier capacity through cold calling, outreach, and relationship development.
• Optimize load assignments using historical data, market insights, and carrier performance scorecards.
• Manage inbound and outbound communication with carriers to ensure timely updates and issue resolution.
• Identify, investigate, and resolve operational and audit-related issues.
• Build and maintain strong carrier relationships, supporting efforts to grow dedicated carrier partnerships.
• Support load coverage through effective planning, coordination, and execution.
• Assist with order payables, costing analysis, and monitoring market trends.
• Proactively support the broader carrier operations team to ensure efficient and reliable transportation performance.
• Additional duties, assigned to support business needs.

Skills

Microsoft Office

Attention to detail

Communication skills

Customer service

Multi-tasking

Independent work

Problem solving

Time management

Data entry

Team player

Education

High school diploma or equivalent

Associate's degree in business or related field

Tools

Microsoft Office

Job description

Dispatch Coordinator I is responsible for proactively sourcing and securing carrier capacity through cold calling, matching loads with dedicated carriers, and leveraging historical data and performance scorecards to optimize carrier assignments. This role also manages inbound carrier communications, audits and resolves operational issues, and builds strong, lasting carrier relationships to support reliable and efficient transportation operations.

Schedule

Monday-Friday, 12:00pm-9:00pm

Compensation

$23/hr

$750 SIGN ON BONUS!!!

Essential Job Duties

• Source carrier capacity through cold calling, outreach, and relationship development.
• Optimize load assignments using historical data, market insights, and carrier performance scorecards.
• Manage inbound and outbound communication with carriers to ensure timely updates and issue resolution.
• Identify, investigate, and resolve operational and audit-related issues.
• Build and maintain strong carrier relationships, supporting efforts to grow dedicated carrier partnerships.
• Support load coverage through effective planning, coordination, and execution.
• Assist with order payables, costing analysis, and monitoring market trends.
• Proactively support the broader carrier operations team to ensure efficient and reliable transportation performance.
• Additional duties, assigned to support business needs.

Required Qualifications

• High school diploma or equivalent; associate's degree in business or a related field is a plus.
• 1-3 years of previous experience dispatching, preferably in the logistics field, is required.
• Some experience with customer service is preferred.

Knowledge, Skills and Abilities –

• Proficient in Microsoft Office programs and other general office equipment.
• Organized thinker with exceptional attention to detail and accuracy.
• Excellent communication skills, both verbally and in writing.
• Ability to deliver exceptional customer service.
• Positive attitude, team player.
• Ability to multi-task.
• Intermediate-level data entry skills.
• Ability to work independently.
• Willingness to learn and assume responsibility.
• Personal responsibility to manage change.
• Ability to act quickly and decisively in high-pressure situations.
• Knowledge of transportation industry practices and regulations preferred.

Work Environment –

• General office conditions. Exposed to moderate noise levels.

Physical Abilities -

• Required to use close vision and be able to focus.
• Regularly required to talk and hear; frequently required to sit, stand and bend at the knee and waist, and walk.
• Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
• Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
• Regular attendance is a necessary and essential function.

At ACERTUS. we believe our employees are our greatest asset. That's why we offer a comprehensive benefits package designed to support your health, financial well-being, work-life balance, and professional growth.

• Medical, Dental, and Vision
• Voluntary Life/Disability, Accident, Critical Illness, and Hospital Indemnity
• Company Paid Basic Life and Long-Term Disability
• Company Paid Time Off (PTO)
• 7 Company-Paid Holidays plus 1 Floating Holiday
• 401(k) with company matchTuition Reimbursement, Financial wellness resources, Retirement planning, and legal services
• Employee discount programs
• Complimentary Grubhub+ membership
• Casual dress code

This job description is intended to describe the general nature and level of work being performed and is not an exhaustive list of all duties, responsibilities, or qualifications. Employees may be required to perform other reasonably related duties as assigned to meet business needs. ACERTUS reserves the right to modify, revise, or update job duties, responsibilities, and requirements at any time.