Client Service Coordinator - Full Time

Banfield Pet Hospital; Savannah (GA); On-site; USD 20,664 - 25,747; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous Retirement Plans (401(k) and Roth)

Paid Time Off and Holidays

Continuing Education Allowance

Flexible Spending Accounts (FSA)

Job summary

A leading pet healthcare provider is seeking a Client Service Coordinator in Savannah, Georgia. This role is essential in driving the flow of clients and pets through the hospital, providing exceptional service while educating clients about their pets’ health and wellness. Ideal candidates will showcase strong communication and client service skills with a commitment to team values. The position comes with comprehensive benefits and offers a salary range of $15.00 to $18.69 per hour based on skills and experience.

Qualifications

• Must have effective communication skills, able to assist clients verbally and in writing.
• Ability to multitask and manage multiple tasks efficiently.
• Strong client service skills to ensure customer satisfaction.

Responsibilities

• Drive client and pet flow through the hospital for optimal service.
• Provide education about optimum wellness plans and pet health.
• Manage administrative tasks to support veterinary operations.

Skills

Customer Focus

Communication Skills

Client Service Skills

Time Management

Problem-Solving Skills

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Client Service Coordinator

A career at Banfield means you'll find yourself working in the pet healthcare field alongside industry experts with a chance to make a difference in the lives of pets and the clients we serve through client education and effective communication. Work in a fun team environment that offers a clear career path you can pursue if continued growth and learning is your goal.

Job Summary

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Essential Responsibilities and Tasks

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet’s health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

The Five Principles

• Quality – The consumer is our boss, quality is our work, and value for money is our goal.
• Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency – We use resources to the full, waste nothing and do only what we can do best.
• Freedom – We need freedom to shape our future; we need profit to remain free.

Hiring Qualifications

• Competencies
  • Leadership
    • Customer Focus
    • Peer Relationships
    • Integrity & Trust
    • Action Oriented
    • Listening
  • Functional
    • Preventative care and OWPs
    • Communication Skills
    • Client Service Skills
    • Priority Setting
    • Time Management
• Capabilities and Experience (can do)
  • Ability to multitask: manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
  • Communication skills: reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Demonstrates exceptionally strong written and verbal communication skills.
  • Organizational ability: demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
  • Problem‑solving skills: strong ability to identify, analyze and solve problems. Translates problems into practical solutions.
  • Client service skills: consistently ensures the team provides the client with attentive, courteous and informative service.
  • Intellectual ability: accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.
  • Mathematical ability: add, subtract, multiply and divide, and compute rate, ratio and percent; convert units of measurement.
  • Computer skills: comfortably and confidently use a computer and specialized software (Microsoft Word, Excel, Access, Outlook, etc.).
• Attitudes (will do)
  • Initiative: shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures.
  • Integrity: firmly adheres to the values and ethics of Banfield Pet Hospitals.
  • Cooperativeness: willing to work with others, collaborating and compromising where necessary; promptly shares relevant information with others.
  • Flexibility: open to changing situations and opportunities and willing to perform all tasks assigned.
  • Independence: able and willing to perform tasks and duties without supervision.
  • Tolerance for Stress / Resiliency: maintains a positive “can do” outlook, rebounds quickly from frustrations, and maintains composure and friendly demeanor while dealing with stressful situations.

Special Working Conditions

• Ability to work at a computer for long periods of time.
• Confident around pets (dogs, cats, birds, reptiles, etc.).
• Work volume may require more than 40 hours per week, including weekends and evenings.
• Requires mental processes for reasoning, remembering, mathematics and language ability (reading, writing, speaking English) to perform duties proficiently.
• Moderately high noise level environment.
• Sufficient ambulatory skills necessary for performing duties while at hospital.
• Ability to stand, walk, stoop, kneel, crouch, climb, and manipulate (lift, carry, move) up to 50 pounds.
• Good hand–eye coordination, arm–hand–finger dexterity, visual acuity (close vision, distance vision, color vision, peripheral vision, depth perception, ability to adjust focus).
• Routine exposure to pets that may bite or scratch and occasional exposure to anesthesia, radiation, biological hazards, and medication/controlled substances.

Experience, Education and/or Training

• High School Diploma or equivalent (preferred).
• Must be at least 18 years old to perform duties involving radiography (x‑ray) and exposure to radioactive substances.
• One year of related experience required, customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training preferred.

Pay Range

$15.00 – $18.69 hourly (general hiring range; final rate based on experience, skill level, and education).

Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous Retirement Plans (401(k) and Roth) with company match.
• Paid Time Off and Holidays.
• Top‑Tier Mental Health and Well‑Being Resources (free coaching and counseling).
• Associate Life Insurance (company‑paid) and Supplemental Life Insurance.
• Company‑Paid Short‑ and Long‑Term Disability.
• Flexible Spending Accounts (FSA).
• Health Savings Account (HSA).
• Paid Parental Leave (birth and adoption).
• Continuing Education Allowance for eligible positions.
• Back‑Up Child and Elder Care & Family Support Resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy program.
• Voluntary Protection Benefits.
• Legal Plan.
• Identity Protection.
• Commuter Benefits.
• Three Free Optimum Wellness Plans for Pets.
• Exclusive Discounts on products and services.

Benefits eligibility is based on employment status. Full‑time (FT) Associates are eligible for all benefit programs. Part‑time Associates are eligible for those benefits with an asterisk (*).

Equal Opportunity Employment

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

We believe that embracing inclusion and diversity enables us to live our Purpose: A BETTER WORLD FOR PETS.