Client Service Coordinator - 1438

VCA Inc.; Jacksonville (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Banfield Pet Hospital is looking for a Client Service Coordinator to manage client flow and ensure efficient service. The role is crucial in educating clients about pet health and services, contributing to client retention and satisfaction. Candidates should have a high school diploma and preferably one year of customer service experience. Comprehensive benefits accompany this role, supporting both personal well-being and professional growth.

Benefits

Medical, Dental, and Vision Insurance

Retirement Plans (401(k) and Roth)

Student Debt Relief Program

Paid Time Off and Holidays

Mental Health Resources

Life Insurance & Disability

FSA and HSA

Paid Parental Leave

Continuing Education Allowance

Wellness Programs

Pet Wellness Plans & Discounts

Qualifications

• Preferred one year of related experience in customer service.
• Must be at least 18 years old for radiography duties.
• Medical background and terminology training is a plus.

Responsibilities

• Manage the flow of clients and pets through the hospital.
• Educate clients on Wellness Plans and hospital services.
• Assist clients with documentation and service.

Skills

Customer service

Communication

Education

High School Diploma or equivalent

Job description

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") manages the flow of clients and pets through the hospital, maximizes the productivity of the veterinary team, ensures effective communication with clients and associates, and coordinates care in a friendly, welcoming manner to encourage client retention and referrals.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and managing client flow to ensure excellent care and team productivity.
• Maximize the number of pets seen by maintaining an efficient hospital operation, supporting wellness plan clients.
• Provide professional, efficient, and exceptional service, including welcoming clients and pets, ensuring comfort, and educating about pet health.
• Educate clients on Wellness Plans, preventative care, and hospital services.
• Assist incoming clients with documentation, pet information entry, and prompt service.
• Assist outgoing clients with instructions, invoices, prescriptions, retail sales, and appointment scheduling.
• Manage finances accurately, including opening and closing procedures.
• Perform administrative functions as needed.
• Other duties as assigned.

SPECIAL WORKING CONDITIONS

• Ability to work long periods at a computer.
• Comfort around various pets (dogs, cats, birds, reptiles, etc.).
• Work hours may exceed 40 hours/week, including weekends and evenings.
• Exposure to pets that may bite or scratch, as well as anesthesia, radiation, biological hazards, and medications.

QUALIFICATIONS

• High School Diploma or equivalent preferred.
• Must be at least 18 years old for radiography duties.
• One year of related experience, customer service preferred.
• Medical background and terminology training preferred.

Start your career as a Client Service Coordinator at Banfield. Learn more at https://jobs.banfield.com/

The pay range for this role is $15.00 - $18.69 per hour. The specific rate depends on experience, skills, education, location, and applicable laws.

We prioritize your well-being and professional growth with comprehensive benefits, including health, wellness, and financial support. Some of our "Meow-velous" benefits include:

• Medical, Dental, and Vision Insurance: Coverage for essential health needs.
• Retirement Plans (401(k) and Roth): Company match to help secure your future.
• Student Debt Relief Program (for Full-Time DVMs): Support to address student debt.
• Paid Time Off and Holidays: Time to rest and celebrate.
• Mental Health Resources: Access to coaching and counseling.
• Life Insurance & Disability: Company-paid coverage and options for additional protection.
• FSA and HSA: Tax-advantaged healthcare savings options.
• Paid Parental Leave: Time for new families.
• Continuing Education Allowance: Support for professional growth.
• Family and Care Support: Backup child and elder care, fertility support, and family-building resources.
• Wellness Programs: Digital exercise therapy and other health initiatives.
• Protection Benefits: Legal plans, identity protection, and voluntary coverage options.
• Commuter Benefits: Assistance with daily travel.
• Pet Wellness Plans & Discounts: Free pet wellness plans and exclusive savings.

Eligibility for benefits varies by employment status. Full-time associates are eligible for all programs; part-time associates for selected benefits.