Client Service Coordinator

AECOM; Latham (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

AECOM is seeking a Client Service Coordinator to enhance the hospital's client experience by ensuring efficient client flow and exceptional service. This role requires a strong focus on client relations, multitasking, and excellent communication skills, alongside basic administrative functions and a presence during weekends and evenings.

Qualifications

• Strong communication skills in English, both written and verbal.
• Ability to multi-task efficiently under distracting conditions.
• Valid Driver's License and dependable transportation are required.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Actively recruit new clients by promoting hospital services.
• Provide professional, efficient, and exceptional service at all times.

Skills

Leadership

Customer Focus

Multi-tasking

Communication Skills

Client Service Skills

Problem-solving

Job description

Client Service Coordinator

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a welcoming and efficient manner. The role influences clients to return and refer their friends and families.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc.
• Actively recruit new clients by promoting hospital services.
• Route the flow of clients and pets to ensure superior client care and team productivity.
• Maximize the number of pets seen by supporting a productive and efficient hospital environment.
• Provide professional, efficient, and exceptional service at all times.
• Encourage hospital visits, welcome clients and pets, and ensure their comfort.
• Educate clients about wellness plans, preventative care, pet health needs, and hospital services.
• Assist incoming clients with documentation, entering pet information, and providing prompt service.
• Assist outgoing clients with instructions, invoices, dispensing prescriptions, retail sales, and scheduling.
• Manage finances with accurate balances and proper procedures.
• Conduct administrative functions as necessary.
• Perform other duties as assigned.

THE FIVE PRINCIPLES

• Quality
• Responsibility
• Mutuality
• Efficiency
• Freedom

HIRING QUALIFICATIONS / COMPETENCIES

• Leadership, Customer Focus, Multi-tasking, Peer Relationships, Integrity & Trust, Action Oriented, Listening, Preventative Care and OWPs, Communication Skills, Client Service Skills, Priority Setting, Time Management

CAPABILITIES AND EXPERIENCE

• Ability to multi-task efficiently under distracting conditions
• Strong communication skills in English, both written and verbal
• Organizational skills and systematic approach to tasks
• Problem-solving skills with practical solutions
• Excellent client service skills
• Ability to follow instructions accurately
• Mathematical skills for basic calculations

Valid Driver's License and dependable transportation are required. Weekend and evening availability is necessary as we are open Monday through Saturday.