Client Service Coordinator - 002236

Banfield Pet Hospital; Upland (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading veterinary hospital is seeking a Client Service Coordinator who excels at managing client relationships and ensuring exceptional service in a dynamic environment. The ideal candidate will effectively communicate with clients while promoting wellness plans and supporting veterinary staff. This role requires strong organizational and customer service skills, contributing directly to client satisfaction and hospital productivity.

Qualifications

• Strong communication skills in English, both written and verbal.
• Ability to multi-task effectively under distracting conditions.
• Excellent client service skills, ensuring courteous and informative service.

Responsibilities

• Drive the flow of clients and pets through the hospital and maximize productivity.
• Educate clients about services, health needs, and wellness plans.
• Manage finances and maintain accurate balances.

Skills

Leadership

Customer Focus

Integrity & Trust

Communication Skills

Client Service Skills

Job description

Client Service Coordinator

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly, and efficient manner. The role influences clients to return and refer their friends and families.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient, and exceptional service at all times, including welcoming clients and pets, ensuring they are comfortable, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
• Assist incoming clients with documentation, entering pet information, and ensuring prompt service.
• Assist outgoing clients by providing instructions, information, invoices, dispensing prescriptions, selling retail products, and scheduling future appointments.
• Manage finances by maintaining accurate balances and following proper procedures.
• Conduct administrative functions as necessary.
• Other duties as assigned.

THE FIVE PRINCIPLES

• Quality: The consumer is our boss; quality is our work and value for money is our goal.
• Responsibility: We demand total responsibility from ourselves and support the responsibility of others.
• Mutuality: A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency: We use resources fully, waste nothing, and do only what we can do best.
• Freedom: We need freedom to shape our future; profit sustains our freedom.

HIRING QUALIFICATIONS / COMPETENCIES

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening
• Preventative Care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

CAPABILITIES AND EXPERIENCE (CAN DO)

• Ability to multi-task effectively under distracting conditions.
• Strong communication skills in English, both written and verbal.
• Organizational ability to systematically carry out assignments.
• Problem-solving skills to identify and analyze issues and develop practical solutions.
• Excellent client service skills, ensuring attentive, courteous, and informative service.
• Ability to follow instructions accurately and provide clear directions.

We’re more than just a hospital. We’re an entire network of locations, serving pet lovers around the country — and guided by dedicated teams inside our headquarters.