Client Service Coordinator - 001453

Banfield Pet Hospital; Culver City (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading veterinary hospital is looking for a Client Service Coordinator to enhance the client experience and improve operational efficiency. The role involves managing client interactions, educating on pet health, and supporting the veterinary team. Ideal candidates will have strong communication skills and a customer-focused attitude, making every visit pleasant for clients and their pets.

Qualifications

• Strong communication skills in English, both written and spoken.
• Ability to multi-task efficiently under distracting conditions.
• Mathematical skills for basic calculations.

Responsibilities

• Drive client and pet flow through the hospital, ensuring a welcoming environment.
• Maximize productivity by managing client appointments and communications.
• Educate clients on pet health needs and services.

Skills

Leadership

Customer Focus

Communication Skills

Client Service Skills

Time Management

Organizational Skills

Problem-solving Skills

Job description

Client Service Coordinator

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly, and efficient manner. This role influences clients to return and refer their friends and families.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient, and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring their comfort, and educating them about pet health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
• Assist incoming clients with documentation, entering pet information and history, and ensuring prompt service.
• Assist outgoing clients with instructions, invoices, dispensing prescriptions, retail products, and scheduling future appointments.
• Manage finances by maintaining accurate balances and following proper procedures.
• Conduct administrative functions as necessary.
• Perform other duties as assigned.

THE FIVE PRINCIPLES

• Quality: The consumer is our boss, quality is our work, and value for money is our goal.
• Responsibility: We demand total responsibility from ourselves and support the responsibility of others.
• Mutuality: A mutual benefit is a shared benefit that endures.
• Efficiency: We use resources fully, waste nothing, and do only what we can do best.
• Freedom: We need freedom to shape our future; profit sustains our freedom.

HIRING QUALIFICATIONS / COMPETENCIES

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening
• Knowledge of Preventative Care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

CAPABILITIES AND EXPERIENCE

• Ability to multi-task efficiently under distracting conditions
• Strong communication skills in English, both written and spoken
• Organizational skills with a systematic approach
• Problem-solving skills to analyze and resolve issues
• Excellent client service skills ensuring attentive and courteous service
• Ability to follow instructions accurately and provide clear directions
• Mathematical skills for basic calculations

We’re more than just a hospital. We’re an entire network of locations, serving pet lovers around the country — and guided by dedicated teams inside our headquarters.