Client Service Coordinator

Medical Management International, Inc.; Yorba Linda (CA); On-site; USD 36,000 - 54,000; Full time

Job summary

Medical Management International, Inc. seeks a Client Service Coordinator to manage the flow of clients and pets in a welcoming hospital environment. The role focuses on maximizing productivity, delivering exceptional service, and educating clients about wellness plans and preventive care.

As a frontline coordinator, you will handle reception duties, assist with documentation, and ensure smooth appointment scheduling while supporting the veterinary team’s needs.

Qualifications

• Leadership capabilities to guide client service teams.
• Strong customer-focused approach to patient and client care.
• Ability to build positive relationships with colleagues and clients.
• Demonstrated integrity and trust in handling confidential information.
• Proactive, action-oriented mindset to improve service flow.

Responsibilities

• Live and exemplify Mars Five Principles within self and team.
• Recruit new clients by promoting hospital services and route client flow for efficient care.
• Maximize pets treated by maintaining a productive, efficient hospital flow for wellness plans.
• Provide professional, efficient service, welcome clients and pets, and educate on pet health.
• Educate clients about Optimum Wellness Plans and preventative care.
• Assist incoming clients with documentation and pet history entry, IDs, and prompt service.
• Assist outgoing clients with instructions, invoices, prescriptions, products and scheduling.
• Manage finances with accurate balances and proper opening/closing procedures.
• Conduct administrative tasks as needed.
• Perform other duties as assigned.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Job description

Client Service Coordinator

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator (\"CSC\") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Description - External

ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

THE FIVE PRINCIPLES

• Quality – The consumer is our boss, quality is our work and value for money is our goal.
• Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency – We use resources to the full, waste nothing and do only what we can do best.
• Freedom – We need freedom to shape our future; we need profit to remain free.

HIRING QUALIFICATIONS / COMPETENCIES

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented