Client Service Coordinator - 002771

Banfield Pet Hospital; Saint Petersburg (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Banfield Pet Hospital in Saint Petersburg, FL seeks a Client Service Coordinator to drive the flow of clients and pets, support the veterinary team, and ensure a welcoming, efficient visit. You will educate clients about wellness plans and hospital services while handling intake and ensuring accurate records.

You will also process invoices, schedule follow-ups, and provide outstanding service to encourage return visits and referrals, working collaboratively in a fast-paced hospital setting.

Qualifications

• Experience in customer service and client communication.
• Ability to multi-task and stay organized.
• Fluent English and strong interpersonal skills.

Responsibilities

• Promote hospital services and route clients and pets to ensure smooth flow and max productivity.
• Maximize number of pets seen by maintaining an efficient hospital workflow.
• Provide professional, efficient, and exceptional service; welcome clients and educate them about pet health.
• Educate clients about Optimum Wellness Plans, preventative care, and hospital services.
• Assist incoming clients with documentation and enter pet information and history in the system.
• Provide discharge instructions, information, and invoices; dispense items per vet's instructions; schedule follow-ups.
• Manage finances with accurate balances and proper opening/closing procedures.
• Perform administrative tasks as needed.
• Support other duties as assigned.

Skills

Customer focus

Interpersonal skills

Communication

Multi-tasking

English fluency

Job description

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Client Service Coordinator

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

THE FIVE PRINCIPLES

Quality ' The consumer is our boss, quality is our work and value for money is our goal.

Responsibility ' As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.

Mutuality ' A mutual benefit is a shared benefit; a shared benefit will endure.

Efficiency ' We use resources to the full, waste nothing and do only what we can do best.

Freedom ' We need freedom to shape our future; we need profit to remain free.

HIRING QUALIFICATIONS / COMPETENCIES

• €¢ Customer Focus
• €¢ Peer Relationships
• €¢ Integrity & Trust
• €¢ Action Oriented
• €¢ Listening
• €¢ Functional
• €¢ Preventative care and OWPs
• €¢ Communication Skills
• €¢ Client Service Skills
• €¢ Priority Setting
• €¢ Time Management

CAPABILITIES AND EXPERIENCE (CAN DO)

• Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.
• Organizational ability ' Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
• Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.
• Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.
• Intellectual ability - Accurately and consistently follows instructions delivered