Client Service Coordinator

Banfield Pet Hospital; Whitehall (Lehigh County); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading veterinary hospital seeks a Client Service Coordinator to optimize client and pet flow while ensuring exceptional service and communication. This role encompasses managing client interactions, fostering new relationships, and maintaining operational efficiency in a welcoming environment.

Benefits

Medical, Dental, and Vision Insurance

Retirement Plans (401(k) and Roth)

Paid Time Off and Holidays

Mental Health Resources

Continuing Education Allowance

Three Free Pet Wellness Plans

Qualifications

• Strong multi-tasking, communication, organizational, problem-solving, and client service skills.
• Fluent in English with excellent written and verbal skills.
• Ability to work weekends is required.

Responsibilities

• Drive the flow of clients and pets through the hospital, ensuring superior care.
• Recruit new clients and maximize pet visits through efficient operations.
• Provide professional service, including educating clients about pet health.

Skills

Multi-tasking

Communication

Organizational

Problem-Solving

Client Service

Job description

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Position: Client Service Coordinator (CSC)

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates care in a welcoming, friendly, and efficient manner. The role involves encouraging clients to return and refer others.

Essential Responsibilities:

• Live and exemplify the Five Principles of Mars, Inc.: Quality, Responsibility, Mutuality, Efficiency, and Freedom.
• Recruit new clients by promoting hospital services and managing client flow to ensure superior care and team productivity.
• Maximize pet visits through efficient hospital operations.
• Provide professional, efficient, and exceptional service, including educating clients about pet health and hospital services.
• Assist incoming clients with documentation and pet information entry.
• Assist outgoing clients with instructions, invoices, prescriptions, retail sales, and appointment scheduling.
• Manage finances with accurate balances and proper procedures.
• Perform administrative functions as needed.
• Other duties as assigned.

Qualifications and Capabilities:

• Strong multi-tasking, communication, organizational, problem-solving, and client service skills.
• Fluent in English, with excellent written and verbal skills.
• Ability to follow instructions accurately and provide directions.
• Mathematical and organizational skills.
• Ability to work weekends is required.

Compensation:

The pay range for this role is $16.93 - $21.63 per hour, depending on experience, skill level, education, and location.

Benefits:

We offer a comprehensive total rewards package, including health, wellness, and financial support, such as:

• Medical, Dental, and Vision Insurance
• Retirement Plans (401(k) and Roth)
• Student Debt Relief Program (for Full-Time DVMs)
• Paid Time Off and Holidays
• Mental Health Resources
• Life Insurance and Disability Coverage
• Flexible Spending Accounts and Health Savings Account
• Paid Parental Leave
• Continuing Education Allowance
• Backup Child and Elder Care Resources
• Fertility and Family Building Support
• Digital Exercise Therapy
• Voluntary Protection Benefits
• Legal Plan and Identity Protection
• Commuter Benefits
• Three Free Pet Wellness Plans
• Exclusive Discounts

Benefits eligibility varies by employment status. Full-time Associates are eligible for all benefits, part-time for selected benefits.