Client Service Coordinator

Mars Petcare; Pennsylvania; On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Pet insurance

Educational benefits

Shift differential pay for nights/week

Paid time off

Job summary

BluePearl Pet Hospital in Malvern, PA is hiring an extraordinary Client Service Coordinator to join their team. Ideal candidates will have prior veterinary medicine experience. Schedules include 12pm-10pm and 2pm-12am, with rotating weekends required.

Pay is $18.50-$29.00 per hour, starting point and dependent on experience. We offer shift differentials for eligible night/weekend hours and numerous benefits related to education and wellness.

Qualifications

• Veterinary medicine experience preferred.
• Customer service excellence and empathy required.
• Comfort with speaking clearly and calmly to clients.

Responsibilities

• Greet clients at hospital entry with warmth and professionalism.
• Maintain friendly demeanor and effective communication with clients.
• Listen actively and respond empathetically to client concerns.
• Explain appointment details and pet preparation to clients clearly.
• Assess arriving clients and pets to determine urgency of care.
• Coordinate with team members and redirect non-patient calls.
• Confirm appointments and provide accurate prep instructions for pets.
• Offer emotional support and resources to grieving clients.
• Serve as liaison with service agencies for pet remains handling.

Job description

BluePearl Pet Hospital in Malvern, PA is hiring an extraordinary Client Service Coordinator to join their team. Ideal candidates will have prior veterinary medicine experience.

Schedules to include 12pm-10pm and 2pm-12am and rotating weekends are required.

• Are you an excellent customer service professional?

• Do you offer guidance, comfort, and support?

• Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals?

Pay: $18.50 - $29.00 / hour

This pay band is a starting point and is dependent on experience and advancement through our leveling system .

We also offer competitive shift differential pay for eligible hours worked for nights and weekends.

*Shift differentials are based on a 4-hour minimum.

For example:

• Mon – Fri: 6pm to 8am = $3.50 Shift Differential

• Sat & Sun: 6pm to 8am = $5.00 Shift Differential

• Sat & Sun: 8am to 6pm = $3.50 Shift Differential

If you are seeking an opportunity with a team that inspires growth working in a collaborative environment, we want to hear from you.

As a Client Service Coordinator you will:

• You will greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.

• You are always offering a friendly smile, strong eye contact and an approachable demeanor.

• You are a compassionate listener.

• You speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.

• You will assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.

• You will determine whether an emergency arrival is a “stat” versus “standard” emergency.

• You will respond to non-patient calls or visitors and connect them to the appropriate team member.

• You are responsible for confirming all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.

• You will offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.

• You serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Why BluePearl?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.

• We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career.

• In order to transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.

• Lyra: Access to 12 mental health care sessions annually at no charge to you, and other well-being resources through Lyra- an online mental health support platform

• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

Our Continuing Education Plan includes $500/year reimbursement for CVT and $750/year for VTS. The Continuing Education allowance can roll over up to $1,500 for CVT and VTS associates. Non-Credentialed, full-time Paraprofessionals are eligible for an annual CE stipend of $150. Full-time CVT associates also receive 8 hours of CE paid hours each year.

Full-time VTS associates receive 12 hours of CE paid each year. Paid CE hours can be carried over year to year up to a maximum of 24 hours. Newly hired associates will receive a pro-rated amount of any CE benefit for which they are eligible.

• Company-paid Short-Term and Long-Term Disability

• Parental Leave Benefits

• Health, dental, vision, and life insurance options

• Paid Time Off and Floating Holiday Plans

• Health Savings Account

• Flexible Savings Account

• 401(k) Retirement Plan

• Annual Scrub Allowance: full-time associates receive $200/year in BluePearl store credit.

• Referral Bonus Program

• State licensure reimbursements

• VTNE reimbursements

• Additional VTS benefits – pursuing & established VTS technicians.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.