Client Service Coordinator

A Caring Doctor (Texas), P.C.; Magnolia (TX); On-site; USD 21,201 - 27,097; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous Retirement Plans (401(k) and Roth)

Paid Time Off and Holidays

Flexible Spending Accounts (FSA)

Health Savings Account (HSA)

Continuing Education Allowance

Three Free Optimum Wellness Plans for Pets

Job summary

VCA Inc. is looking for a Client Service Coordinator based in Magnolia, Texas. This role involves driving the flow of clients and pets through the hospital, maximizing productivity, and ensuring exceptional service. Candidates should have strong communication skills and the ability to multi-task effectively.

The position includes responsibilities such as educating clients about pet health, managing service documentation, and financial operations. Ideal candidates will possess a degree in a relevant field and experience in customer service.

Qualifications

• Ability to manage multiple tasks without loss of accuracy.
• Strong written and verbal communication skills.
• Organizes effectively and approaches assignments systematically.
• Identifies and resolves problems, creating practical solutions.
• Ensures attentive and courteous service to clients.
• Follows instructions accurately in various formats.
• Calculates rates, ratios, and percentages.
• Uses computer software confidently.

Responsibilities

• Lead the Cycle of Service for client engagement.
• Ensure superior client care and productivity in service.
• Maximize pet visits with a welcoming environment.
• Educate clients about wellness and services.
• Handle required documentation for client visits.
• Provide instructions and invoices to clients.
• Maintain accurate financial balances and operations.
• Conduct administrative tasks as necessary.

Skills

Multi-tasking

Communication skills

Organizational ability

Problem-solving skills

Client service skills

Intellectual ability

Mathematical ability

Computer skills

Education

Associate's or Bachelor's degree

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Job description

Job Purpose and Function

The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Effective Responsibilities and Tasks

• Lead the Cycle of Service for the veterinary medical team, actively recruiting new clients by promoting hospital services.
• Route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a "come in now" environment.
• Provide professional, efficient and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring they are comfortable, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary and perform other duties as assigned.

Hiring Qualifications – Capabilities and Experience (can do)

• Ability to multi‑task: manage multiple tasks at one time, shifting attention quickly and accurately without loss of accuracy or frustration.
• Communication skills: reads, writes and speaks fluent English with appropriate grammar, style and vocabulary; demonstrates exceptionally strong written and verbal communication skills.
• Organizational ability: systematically approaches assignments, remains very orderly and turns chaos into order.
• Problem‑solving skills: identifies, analyzes and solves problems, translating them into practical solutions.
• Client service skills: consistently ensures the team provides attentive, courteous and informative service; gains satisfaction from delivering great service.
• Intellectual ability: accurately and consistently follows instructions delivered orally, in writing or in diagram format; can provide directions.
• Mathematical ability: adds, subtracts, multiplies and divides, computes rates, ratios and percentages, and converts units of measurement.
• Computer skills: comfortably and confidently uses a computer and specialized software including Microsoft Word, Excel, Access, Outlook, etc.

Attitudes (will do)

• Initiative: willingness and aptitude to find solutions to problems, present options and ideas to enhance current processes.
• Integrity: firmly adheres to the values and ethics of Banfield Pet Hospital, exhibits honesty, discretion and sound judgment.
• Cooperativeness: willingness to work with others, collaborate, compromise where necessary and promptly share relevant information.
• Flexibility: open to changing situations and opportunities, willing to perform all tasks assigned.
• Independence: able and willing to perform tasks and duties without supervision as appropriate.
• Tolerance for Stress / Resiliency: maintains a positive "can do" outlook, rebounds quickly from frustrations, and maintains a friendly demeanor while dealing with stressful situations.

Special Working Conditions

Ability to work at a computer for long periods of time, be confident around pets (dogs, cats, birds, reptiles, etc.), and work more than 40 hours per week as required. Special hours include weekends and evenings. Requires mental processes for reasoning, remembering, mathematics and language ability to perform duties proficiently. The noise level in the work environment is moderately high. Requires sufficient ambulatory skills to stand, walk, stoop, kneel, crouch, climb and carry up to 50 pounds. Requires good hand‑eye coordination, arm‑hand‑finger dexterity and visual acuity to use a keyboard and operate equipment. Exposure to pets that may bite or scratch, anesthesia, radiation, biological hazards and medication/controlled substances is expected.

Experience, Education and/or Training

• Associate's or Bachelor's degree preferred, or the equivalent combination of education, training and experience providing the required knowledge, skills and abilities.
• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.
• One year related experience required with customer service preferred.

EEO and Diversity Statement

Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

Compensation

The pay range for this role is $15.39 – $19.67 hourly. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Retirement Plans (401(k) and Roth) with company match
• Student Debt Relief Program for Full‑Time DVMs
• Paid Time Off and Holidays
• Top‑Tier Mental Health and Well‑Being Resources, including free coaching and counseling sessions
• Associate Life Insurance (company‑paid) and optional supplemental life insurance
• Company‑Paid Short‑ and Long‑Term Disability
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave for birth and adoption
• Continuing Education Allowance for Eligible Positions
• Back‑Up Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy program
• Voluntary Protection Benefits coverage for unexpected events
• Legal Plan covering a wide range of legal needs
• Identity Protection services
• Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts on products and services