Client Service Coordinator

Johnson, Grossnickle and Associates; Indianapolis (IN); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Hybrid working options

ESOP and 401(k)

Paid time off

Cellphone reimbursement

Job summary

Johnson, Grossnickle and Associates (JGA) is seeking a Client Service Coordinator to join our Client Service team. This role focuses on proactive project management, scheduling, budgeting, and coordinating client engagements with lead consultants.

You will help keep projects on track, manage timelines, and support rigorous documentation across multiple engagements. The position is hybrid, based in Greenwood/Indianapolis, IN, with December 2026 anticipated start date.

Qualifications

• 2–4 years of relevant professional experience in project management, client service, or a related field.
• Experience coordinating work across teams and managing multiple concurrent projects.
• Ability to anticipate needs, identify risks, and drive action.

Responsibilities

• Provide proactive project management for active client engagements from internal kick-off through completion.
• Develop, maintain, and monitor project schedules to keep engagements moving forward.
• Meet regularly with consultants to review progress and identify delays or risks.
• Maintain clean records in project management tools and coordinate internal meetings.
• Coordinate client meetings, calendars, and travel logistics.
• Support client surveys and materials preparation.

Skills

Verbal and written communication

Organizational skills

Project management

Ability to manage multiple projects

Reliability and follow-through

Cross-team collaboration

Budget awareness

MS Office proficiency

Monday.com proficiency

Tools

Microsoft Office Suite

Monday.com

Job description

Location: Greenwood/Indianapolis, IN (Hybrid)

Reports to: Director of Client Service and Executive Operations

Salary Range: $50,000–$55,000

Anticipated Start Date: December 2026

Have questions? Reach out to:

Client Service Manager, JGA

The Opportunity

JGA seeks an organized, proactive, and highly dependable professional to join our Client Service team as Client Service Coordinator. The ideal candidate is a skilled project manager who takes initiative, thinks ahead, and enjoys bringing structure and momentum to complex philanthropic consulting work. This individual will work closely with consultants to manage multiple client engagements, maintaining visibility into timelines, deliverables, budgets, and upcoming needs.

The Client Service Coordinator serves as the primary operational partner to consultants, helping teams stay organized, accountable, and focused on the goals of each engagement. The successful candidate will combine strong attention to detail and follow-through with the judgment to anticipate next steps, identify potential risks, and proactively keep projects moving forward.

About JGA

Johnson, Grossnickle and Associates (JGA) is a national philanthropic consulting firm that helps mission-driven organizations strengthen generosity, deepen donor relationships, and achieve ambitious philanthropic goals. We partner with nonprofits across higher education, healthcare, arts and culture, and social and community services to provide strategic counsel grounded in experience, partnership, and trust.

JGA advances the practice of philanthropy through thought leadership, national research, and innovative tools—including predictive analytics that help organizations uncover opportunities and make more informed decisions. For more than 30 years, we have combined data-driven insight with a deep understanding of people, leadership, and relationships to help our clients navigate change and create lasting impact.

Values and Commitment

JGA is guided by values of authenticity, innovation, and client-focused excellence, which shape how we serve clients and work together as colleagues. Our employee stock ownership plan (ESOP) reinforces a culture of trust, shared accountability, and investment in the firm’s long‑term success. JGA is also committed to advancing equity, access, and inclusion of diverse people and perspectives within our team, in partnership with our clients, and across the philanthropic sector. We approach our work with humility and curiosity, continually learning and adapting to deliver high‑value work and create lasting impact for the organizations and communities we serve.

Duties and Responsibilities

Project Management:

Provide proactive project management for active client engagements from internal kick‑off through completion.

• Manage multiple client engagements in coordination with lead consultants, maintaining a holistic view of project goals, timelines, deliverables, and next steps.
• Develop, maintain, and monitor project schedules, anticipating upcoming needs and deadlines to keep engagements moving forward.
• Meet regularly with consultants to review project progress, drive action and accountability, and identify potential delays, risks, or other challenges.
• Maintain clean, accurate, and up-to-date records in Monday.com and other project management tools.
• Coordinate and lead internal project meetings, including kick‑offs, team huddles, and project closure meetings.
• Participate in client check‑ins and other project meetings as appropriate.

Project Budget Management:

Monitor the financial progress of active engagements and work with consultants to keep projects aligned with established budgets.

• Monitor budgeted versus actual project hours throughout each engagement.
• Regularly review project financial status with consultants and proactively identify potential overages or concerns.
• Recommend addendums, extensions, or other adjustments when project scope or circumstances warrant, escalating significant concerns to the Director of Client Service.

Client and Team Coordination:

Manage scheduling, communication, and logistics that support effective client delivery and firm operations.

• Coordinate client meetings, internal team meetings, interviews, calendars, and other project‑related scheduling.
• Provide calendar and scheduling support to consultants and other team members as needed.
• Book travel and manage related logistics for consultants across client engagements, meetings, and conferences.
• Prepare, print, and coordinate project materials as needed.
• Provide administrative support for client surveys, including survey setup and response monitoring.

Client Service Team and Continuous Improvement:

Contribute to the effectiveness of the Client Service team and ongoing improvement of JGA’s project management and client service practices.

• Meet regularly with the Director of Client Service to discuss project status, risks, workload, and emerging needs.
• Identify opportunities to improve project management processes, workflows, and client service based on experience across engagements.
• Participate in Client Service team initiatives, professional development, and JGA strategic activities as appropriate.
• Perform other duties as assigned.

Required Skills and Abilities

• Strong verbal and written communication skills.
• Exceptional organizational skills and attention to detail.
• Ability to effectively manage multiple projects, competing priorities, and deadlines in a fast‑paced environment.
• Strong project management skills and demonstrated initiative, including the ability to anticipate needs, identify risks, take ownership, and proactively keep work moving forward.
• A high level of responsiveness and reliability with demonstrated follow‑through.
• Ability to build effective working relationships and drive accountability across project teams.
• Sound judgment, adaptability, and problem‑solving skills.
• Ability to monitor project budgets, interpret financial information, and identify potential concerns.
• Proficiency in Microsoft Office Suite and comfort learning and using project management systems; experience with Monday.com or similar project management tools preferred.
• Ability to represent JGA professionally and maintain appropriate discretion when working with clients and confidential information.

Education and Experience

• 2–4 years of relevant professional experience required, preferably in project management, project coordination, client service, or a related field.
• Demonstrated experience managing multiple concurrent projects and coordinating work across teams preferred.

Physical and Work Requirements

• Ability to work in the JGA office 3–4 days per week.
• Prolonged periods of sitting at a desk, working on a computer, and talking on the phone.
• Ability to work occasional evening or weekend hours as required.
• Ability to lift up to 15 pounds at times.

Compensation, Benefits, and Perks

JGA offers a competitive compensation and benefits package designed to support employees’ well‑being, professional growth, and long‑term success. Benefits currently include:

• Medical, dental, and vision options for employees and dependents
• Voluntary benefit options and Employee Assistance Plan (EAP)
• Employee Stock Ownership Plan (ESOP) and 401(k) retirement benefits
• Generous paid time off that increases with tenure
• 12 paid holidays and a holiday break between December 25–31
• Paid parental leave and volunteer time off
• Hybrid working options, as appropriate for the position
• Individualized onboarding and development planning
• $50 monthly cellphone reimbursement

Additional Information

This posting provides an overview of the primary responsibilities and qualifications for the position. JGA values agility, collaboration, and continued growth; the role may evolve over time based on the needs of the firm and the strengths of the individual