Client Service Coordinator

Precision Medical Billing; Houston (TX); Hybrid; USD 45,000 - 55,000; Full time

Job summary

A leading provider of revenue cycle management solutions is seeking a Home Health Hospice Client Services Coordinator in Houston. This hybrid role involves managing client relationships, onboarding new clients, and supporting the revenue cycle process, focusing on client satisfaction and communication. Ideal candidates will have experience in healthcare revenue cycles and proficiency in Microsoft Office.

Qualifications

• At least 3 years experience in healthcare revenue cycle management.
• Home Health or Hospice billing experience preferred.
• Minimum typing speed of 40 wpm required.

Responsibilities

• Serve as the primary contact for HHH Billing and Revenue Recovery clients.
• Conduct regular meetings to review claim performance.
• Manage onboarding of new clients and maintain communication.

Skills

Communication

Client Relationship Management

Analytical Skills

Team Coordination

Education

High school diploma or equivalent

Associate's or Bachelor's degree

Tools

Microsoft Office

Electronic Billing Systems

ShareFile

Job description

Houston, United States | Posted on 05/23/2025

Foundedin 1995, Precision Medical Billing is a leading provider ofrevenue cycle management solutions, committed to helping healthcareproviders navigate the complexities of billing, improve cash flow, andachieve greater financial success. We proudly serve clients nationwide, offeringexpert support to physicians, home health agencies, and hospice groups.

Ourmission is to simplify the revenue collection process while deliveringquality customer care with unwavering integrity. As we expand ourservices beyond healthcare into government contracts, training,automation, and AI solutions, we remain focused on innovation and being atrusted partner for the challenges of tomorrow.

Wevalue a culture of growth, diversity, and teamwork, where employees canthrive both personally and professionally. Join us, and be part of acollaborative environment that values creativity, precision, and acommitment to making a meaningful impact in the healthcare industry.

Are you ready to grow your career with us?

Learn more and apply today!

Job Description

Job Title: Home Health Hospice Client Services Coordinator

Department: Client Services Reports To:Director of Client Services

FLSA Status: Non-Exempt Work Structure: Hybrid (Remote / Houston Office as Needed)

Salary Range: $45,000 – $55,000 annually (commensurate with experience)

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Position Summary

The HHH Client Services Coordinator serves as the primary liaison between Precision Medical Billing Inc. (PMB) and our Home Health & Hospice (HHH) Billing and Revenue Recovery clients. This role is responsible for managing client relationships, onboarding new clients, monitoring claim activity, preparing reports, and ensuring timely and accurate communication. The coordinator plays a key role in supporting revenue cycle integrity, client satisfaction, and service delivery. This position operates in a hybrid structure with occasional in-office meetings, client engagements, or company events.

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Essential Duties and Responsibilities

• Serve as the primary contact for all HHH Billing and Revenue Recovery clients, maintaining strong, proactive communication. • Conduct regular meetings (weekly, bi-weekly, or monthly) to review claim performance, reports, and service concerns.

• Respond to client inquiries and escalate unresolved issues to internal supervisors as needed.

• Review and analyze claim-related reports to identify trends and recommend process improvements.

• Generate routine and ad hoc reports, including complex reports, and ensure timely upload to ShareFile. • Keep ShareFile folders organized by maintaining only current or active documents. • Facilitate onboarding of new clients by verifying agreements, setting up system access, coordinating payer credentials, and establishing meeting/reporting schedules. • Manage client satisfaction surveys (once automated), as well as new client and anniversary gifts. • Confirm and coordinate client and internal meetings; assist with document handling and task follow-up. • Support special projects, administrative functions, and cross-departmental initiatives as assigned.

Education & Experience

· High school diploma or equivalent required; associate’s or bachelor’s degree preferred.

· At least 3 years of experience in healthcare revenue cycle management, including direct client interaction.

· Home Health or Hospice billing experience preferred but not required.

· Experience with team coordination or light managerial responsibilities is a plus.

Requirements

Technical & Computer Skills

· Minimum typing speed: 40 words per minute (wpm).

· Proficiency in Microsoft Office, especially Excel, Outlook, and Word.

· Familiarity with electronic billing systems, payer portals, and document-sharing platforms (e.g., ShareFile).

· Ability to build and analyze Excel reports using formulas, filters, and basic formatting.