Client Service Coodinator - Surgery

BluePearl Vet, LLC; Los Angeles (CA); On-site; Full time

Job summary

BluePearl Vet, LLC seeks a Surgery Client Service Coordinator who excels in customer service and provides compassionate support in a fast-paced veterinary environment. This role requires effective communication, strong interpersonal skills, and the ability to manage client needs sensitively. Join a dedicated team where you can grow professionally while supporting the well-being of pets.

Benefits

Health, dental, and vision insurance options

Flexible work schedules

Paid time off and floating holiday plans

Access to continuing education and training programs

Employee discounts for pet treatments and procedures

Qualifications

• Excellent customer service professional with strong communication skills.
• Ability to function calmly in high-stress situations.
• Compassionate listener and approachable demeanor.

Responsibilities

• Greet clients warmly and professionally at the hospital entry.
• Assess client and pet needs upon arrival and determine emergency status.
• Confirm appointments and provide emotional support to clients.

Skills

Customer service excellence

Compassionate communication

Active listening

Job description

BluePearl Specialty + Emergency Pet Hospital is hiring an extraordinary Surgery Client Service Coordinator.

• Are you an excellent customer service professional?
• Do your peers turn to you for advice, guidance, comfort, and support?
• Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals?

If you are seeking an opportunity with a team that inspires growth working in a collaborative environment, we want to hear from you.

At BluePearl Veterinary Partners, our Client Service Coordinators are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

CSC I Pay: $20.74 - $28.37

This pay band is a starting point and is dependent on experience and advancement through Kahuna leveling system.

As a Client Services Coordinator:

• You will greet and make friendly eye contact every time our hospital entry door opens to offer individual a warm and professional acknowledgement.
• You are always offering a friendly smile, strong eye contact and an approachable demeanor.
• You are a compassionate listener.
• You speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
• You will assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
• You will determine whether an emergency arrival is a “stat” versus “standard” emergency.
• You will respond to non-patient calls or visitors and connect them to the appropriate team member.
• You are responsible for confirming all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
• You will offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• You serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Why BluePearl?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career.
• In order to transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
• We value your health and well-being as an associate by providing you with the following:
  • Health, dental, vision, and life insurance options.
  • Flexible work schedules.
  • Time to reset, rewind, and reflect through our paid time off and floating holiday plans.
  • A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.
• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.