Client Service Consultant I

MetLife; Bellevue (WA); On-site; USD 54,000 - 72,000; Full time

Job summary

MetLife, Inc. in Bellevue, WA, is seeking a Client Service Consultant to provide administrative support and exceptional service to large group insurance clients across the Western United States.

You will collaborate with account teams, lead client meetings, analyze reports with financial partners, and help manage implementations and documentation while maintaining strong client relationships.

Qualifications

• Proficient in Microsoft Office Suite with advanced Excel and PowerPoint.
• Strong written and verbal communication and organizational skills.
• Demonstrated project management, analytical thinking, problem solving, and attention to detail.
• Ability to work independently and manage multiple priorities.
• Capable of balancing client expectations with internal capabilities while maintaining relationships.
• Willingness to leverage AI tools to improve efficiency.
• High School diploma or equivalent required

Responsibilities

• Serve as the primary point of contact for client requests, project leadership, and coordination between clients and internal teams.
• Partner with internal stakeholders to resolve issues, troubleshoot challenges, and deliver effective solutions.
• Provide exceptional client service while ensuring customer satisfaction and successful service delivery.
• Lead client-facing and internal meetings, presentations, account audits, and strategic planning initiatives.
• Collaborate with financial partners to analyze reports, identify trends, and support business decisions.
• Manage implementations, contract and broker documentation, process development, reporting, and ongoing product and industry knowledge.

Skills

Microsoft Office Suite

Excel

PowerPoint

Communication skills

Project management

Analytical thinking

Attention to detail

Independent work

AI tools usage

Education

High School diploma or equivalent

Bachelor's Degree

Job description

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

The Opportunity

The Client Service Consultant is responsible for administrative support and customer service to one or more large group insurance clients. Works with account team, Account Executive and other internal partners to manage the customer relationship. across Western United States. This is an exciting opportunity to work with and for some of the top companies in the United States.

Key Responsibilities

• Serve as the primary point of contact for client requests, project leadership, and coordination between clients and internal teams.
• Partner with internal stakeholders to resolve issues, troubleshoot challenges, and deliver effective solutions.
• Provide exceptional client service while ensuring customer satisfaction and successful service delivery.
• Lead client-facing and internal meetings, presentations, account audits, and strategic planning initiatives.
• Collaborate with financial partners to analyze reports, identify trends, and support business decisions.
• Manage implementations, contract and broker documentation, process development, reporting, and ongoing product and industry knowledge.

Required Qualifications

• Proficient in Microsoft Office Suite, including advanced use of Excel and PowerPoint.
• Strong written and verbal communication, interpersonal, and organizational skills.
• Demonstrated project management, analytical thinking, problem-solving, and attention to detail.
• Ability to work independently, manage multiple priorities, and adapt to changing deadlines and business needs.
• Skilled at balancing client expectations with organizational capabilities while maintaining strong customer relationships.
• Self-motivated learner with the ability to leverage and evaluate AI tools to improve efficiency and support business objectives.
• High School diploma or equivalent required

Preferred Qualifications

• Bachelor's Degree
• Work experience in customer service
• Work experience in employee benefits

The expected salary range for this position is $54,100 - $72,100. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here.

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).

If you need an accommodation due to a disability, please email us at [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.