Client Service Banker – Contact Center

LiveWell Homecare Agency, LLC; Knoxville (TN); On-site; USD 32,000 - 45,000; Full time

Job summary

LiveWell Homecare Agency, LLC is seeking a customer service specialist to provide phone-based support for banking clients in a Knoxville onsite role. You will handle inbound calls, process transactions, and document interactions in CRM while prioritizing privacy and compliance.

The position requires flexible shifts including mornings, afternoons, evenings, and Saturdays. Strong communication, active listening, and attention to detail are essential, with bilingual skills considered a plus.

Qualifications

• High school diploma or GED required; associate or bachelor’s preferred.
• 1–3 years of client-facing banking or similar experience is advantageous.
• Excellent communication, active listening, attention to detail, and adaptability.

Responsibilities

• Handle inbound calls to address banking inquiries and process transactions.
• Document interactions in CRM and ensure first-call resolution where possible.
• De-escalate customer concerns professionally while adhering to risk, compliance, and privacy standards.
• Collaborate with branches and support teams to maintain consistent service.

Skills

Excellent communication

Active listening

Attention to detail

Adaptability

Call handling tools

CRM platforms

Education

High school diploma or GED

Associate or Bachelor's degree preferred

Tools

Microsoft Office

Job description

This role involves providing phone-based client service by handling inbound calls, addressing banking inquiries, processing transactions, and supporting digital banking tools.
Responsibilities include resolving common banking issues with first-call resolution, de-escalating concerns with professionalism, and documenting interactions in CRM systems.
The role emphasizes adherence to risk, compliance, and quality standards, including identity verification and privacy procedures.

Team collaboration is essential, partnering with branches and support teams to ensure a consistent customer experience. Continuous improvement through training, coaching, and process suggestions is encouraged. The position requires onsite work with flexible shifts, including mornings, afternoons, evenings, and Saturdays.

Qualifications include a high school diploma or GED (associate or bachelor’s preferred), with 1–3 years of client-facing experience in banking or similar environments being advantageous. Key skills include excellent communication, active listening, attention to detail, adaptability, and proficiency with call handling tools, CRM platforms, and Microsoft Office. Bilingual skills are a plus.

This service-focused role does not require licenses or registrations.