Relationship Banker - Cairo

Pioneer Bank, National Association; Town of Cairo (NY); On-site; USD 25,000 - 39,000; Full time

Job summary

Pioneer Bank, National Association in Cairo, NY is seeking a Relationship Banker to establish and deepen client relationships while delivering quality service and consultatively recommending bank products and services.

The role supports a team environment, works with branch colleagues to meet individual and team goals, and may involve travel within the branch network if floating. Strong communication and cash handling skills are essential for success.

Qualifications

• High school diploma or GED is required.
• Minimum 1 year cash handling experience and customer service experience preferred.
• Notary Public preparation within 90 days of accepting position is recommended (Pioneer will pay the test).
• Must have friendly, professional disposition and good communications skills.

Responsibilities

• Develop a comprehensive understanding of customer needs by reviewing financial information.
• Explain product features to deliver solutions for spending, saving, borrowing and investing needs.
• Collaborate with Wealth, Premier, Business Banking, and Insurance to help customers with complex needs.
• Deliver exceptional client service with accuracy and operational excellence, using partners when appropriate.

Skills

Cash handling

Customer service

Notary prep

Typing

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Relationship Banker - Cairo

Full Time Clerical Cairo Branch, Cairo, NY, US

10 days ago Requisition ID: 1945

Salary Range: $18.00 To $27.96 Hourly

POSITION:

Relationship Banker

LOCATION:

Cairo

REPORTS TO:

Branch Manager

CLASSIFICATION:

Full Time, Non Exempt

PAY GRADE:

NE 25 ($18.00 - $27.96 per hour)

AVAILABILITY:

Monday-Friday 8:15am-4:15pm, Saturday 8:15am-12:15pm

Position Summary:

The Relationship Banker’s primary focus is to establish and deepen client relationships. You will build client advocates by taking a holistic approach to assisting with their pursuit of short- and long-term financial goals. You will actively participate in a dynamic team environment, contributing to the IMAGINE culture and working with colleagues towards individual and team goals. This position performs all phases of customer service with particular emphasis on delivering quality customer service and consultatively recommending bank products and services.

Key Responsibilities:

• Examines financial and personal information to develop a comprehensive understanding of customer needs and to educate customers on various products and services.
• Explains key product features and benefits to deliver appropriate solutions for customer spending, saving, borrowing and investing needs.
• Collaborates with business partners in Wealth, Premier, Business Banking, and Insurance to help customers with complex financial and business needs.
• Prioritizes the delivery of exceptional client service with accuracy and operational excellence, including problem solving and complaint resolution, while leveraging business partners where appropriate.
• Supports the branch by working to achieve individual and team goals through strong client relationships and team collaboration.
• Responds to service requests and inquiries from customers in a timely manner, while emphasizing accuracy and informative follow-up.
• Ensures that all activities adhere to compliance and operational standards. Assist with branch operational activities as directed by management.
• Demonstrates vigilance in detecting and reporting fraudulent or irregular activities.
• Performs teller duties when deemed necessary.
• Assists Client Service Associates with performance of daily proof of transactions and cash.
• Uses knowledge of Pioneer services to develop and/or refer potential customers to the appropriate business partner.
• This position, if deemed floating, will require travel time throughout the branch network.
• Performs other office duties as may be requested.

Qualifications & Competencies:

• High school diploma or GED required.
• Minimum of 1-year cash handling experience and customer service experience preferred.
• Minimum of 1-year customer service experience, recommending and referring products and services preferred.
• Recommended to pass the NYS exam to become a Notary Public within 90 days of accepting position (Study for this exam is independent, but Pioneer will pay for the test.)
• Must have friendly, professional disposition and good communications skills.
• Excellent customer relations and communications skills.
• Active and articulate promotion of Pioneer products and services.
• Must be able to type accurately.
• Must possess basic knowledge of the Bank's cash handling & security policies and procedures.
• Ability to work cooperatively with colleagues in a team setting.
• Ability to professionally represent Pioneer to outside business and/or customer contacts.

As an Equal Opportunity / Affi…

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.