Client Service Associate/Teller (40 Hours) - Willow Creek/Prescott (AZ)

National Bank Of Arizona; Prescott (AZ); Hybrid; USD 23,419,000 - 30,307,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance -

START DAY ONE

401(k) plan with company match

Job summary

National Bank of Arizona is hiring a Client Service Associate (Teller) at the Willow Creek/Prescott, AZ location. This 40-hour-per-week role processes transactions, assists clients with accounts, transfers, and banking services, and works to cross-sell products.

The candidate should have a high school diploma and customer service experience, with bilingual English/Spanish being a plus. The role emphasizes accuracy, customer service excellence, and adherence to banking policies.

Qualifications

• High School Diploma or equivalent with cashiering or customer service experience.
• Basic math, balancing, debits/credits knowledge.
• Ability to cross-sell banking products based on client needs.
• Bilingual English/Spanish preferred.

Responsibilities

• Process debit and credit transactions in compliance with policies, maintaining balancing records.
• Assist clients with opening accounts, money transfers, and other banking services.
• Resolve client issues directly or via referrals to branch resources.
• Identify cross-sell opportunities and promote bank products.

Skills

Customer service

Balancing

Cross-sell

Bilingual English/Spanish

Education

High School Diploma

Job description

Client Service Associate/Teller (40 Hours) - Willow Creek/Prescott (AZ)

At National Bank of Arizona, we’re a community of professionals with relationships at our core. We strive to promote an engaging environment with accessible leadership and on-going employee development. National Bank of Arizona was founded on the premise of building local relationships, we pride ourselves on providing our clients, shareholders and each other with the best possible tools, resources and opportunities. Our workplace culture is based on inclusivity and collaboration, so we can give our customers as well as our employees the best possible environment to thrive. More than 40 years later, our approach hasn’t changed. At NBAZ, the possibilities are endless – come for the job, stay for a career.

NBAZ is looking for a seasoned Client Service Associate (Teller) to join Arizona’s #1 Community Bank in our Willow Creek/Prescott branch. If you are passionate about being part of a community, being a team player, and helping others reach their financial goals, then we are interested in speaking with you!

Essential Functions:

• Responsible for accurately processing debit and credit transactions in compliance with established policies and procedures, while maintaining an acceptable balancing record.
• Identifies and addresses clients' needs by providing a variety of services which may include opening new accounts, issuing counter checks, performing account maintenance, issuing/activation ATM cards, performing money transfers, ordering checks, receiving loan payments, etc.
• Resolves clients’ problems either through direct personal action or referral to alternative branch or bank resources.
• Identifies and maximizes cross-sell the banks' opportunities through exploring needs.
• Other duties as assigned.

Qualifications:

High School Diploma or equivalent and some cashiering, customer service, balancing or other related experience. Schedule: Monday – Friday: 8:30 A.M. – 5:15 P.M.; 40 hrs./wk.

• Basic knowledge of math, cashiering, balancing, debits, credits, bank products and/or banking.
• Must have solid balancing and customer service skills.
• Ability to cross-sell bank products based on client's needs.
• Bilingual proficiency in English and Spanish languages, is preferred.

Pay range: $17.00 – $21.75 per hour, depending on experience.

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance.
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts.
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays.
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience.
• Mental health benefits include coaching and therapy sessions.
• Tuition Reimbursement for qualifying employees.
• Employee Ambassador preferred banking products.

This position will be open until filled.

All candidates, including those with criminal histories will be considered for employment. However, a background check adjudicated consistently with the FDIC Section 19 regulation will be completed on any candidate who accepts a conditional job offer from the Company. Because the Company is a financial institution, the FDIC guidelines apply to all positions within the company and as such any and all job duties have a direct relationship to a candidate’s criminal history and that criminal history would need to align with the FDIC Section 19 regulations.

Zions Bancorporation, National Association prohibits illegal discrimination and reaffirms its policy of providing Equal Employment Opportunity (EEO), by extending equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, protected veteran status, military service, sexual orientation, gender identity, genetic information or any other characteristic protected by applicable federal, state or local law.

It is the Company’s policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.

Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site.

National Bank of Arizona a division of Zions Bancorporation, N.A. Member FDIC