Client Service Associate - Registered

Hilltop Securities Inc.; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

HilltopSecurities in Dallas, TX is seeking a Registered Client Service Associate to support Financial Advisors and their teams, delivering exceptional client service through direct interaction, administrative support and operational execution.

The role emphasizes building trusted relationships with clients, maintaining accurate account information, and facilitating account opening, funding, and digital tool enrollment.

Qualifications

• Active Series 7 and Series 66 (or Series 63/65) licenses required.
• 2–4 years of experience in financial services or brokerage, client-facing.
• 2+ years’ experience with financial products (equities, bonds, options, funds).
• Proficient in MS Office (Word, Excel, Outlook, PowerPoint).
• Excellent interpersonal and client service skills.

Responsibilities

• Serve as the primary contact for client inquiries including account queries and documentation.
• Assist with account opening, onboarding, due diligence, and ongoing monitoring.
• Execute money movement transactions and input trade orders as directed by the FA.
• Educate clients on digital tools and enrollment processes.
• Maintain updated client information including objectives and risk tolerance.
• Support client meetings and proposals with necessary documentation.
• Ensure compliance with legal, regulatory, and internal policies.

Skills

Client service

Communication

Multitasking

Attention to detail

Education

High School Diploma or equivalent

Series 7

Series 66 (or Series 63/65)

Tools

Microsoft Office

Portfolio software knowledge

Job description

Hilltop Securities is currently looking to hire a Registered Client Service Associate in Dallas, Texas. The Registered Client Service Associate (R-CSA) plays a critical role in supporting Financial Advisors (FAs), and their teams in delivering exceptional client service. This role involves direct client interaction, administrative support, and operational execution to ensure a seamless client experience. The R-CSA builds trusted relationships through consistent communication and a client-first mindset.

Responsibilities

Client Support

• Serve as the primary point of contact for client inquiries, including account queries, stock orders, payments, and documentation.
• Assist with account opening, onboarding, due diligence, and ongoing monitoring.
• Execute money movement transactions and enter trade orders at the direction of the FA.
• Educate and enroll clients in digital tools (e.g., eSign, eAuthorization).
• Maintain and update client account information, including investment objectives and risk tolerance.
• Support client meetings, business trips, and investment proposals with necessary documentation.
• Ensure compliance with legal, regulatory, and internal policy requirements.
• Help implement and maintain the FA/team’s marketing strategy (e.g., website updates).

Administrative Support

• Manage calendars, schedule meetings, and coordinate logistics including Zoom credentials and materials.
• Handle travel arrangements, prepare expense reports, and manage reimbursements.
• Answer inbound and outbound calls, providing updates and scheduling follow-ups.
• Perform general office duties such as filing, scanning, and maintaining records.
• Act as gatekeeper during prime market hours to ensure focus and efficiency.

Qualifications

• High School Diploma or equivalent required; college degree a plus.
• Active Series 7 and Series 66 (or Series 63 and 65) licenses required.
• 2-4 years of experience in the financial services or brokerage industry, preferably in a client-facing role.
• 2+ years’ experience with financial products (equities, bonds, options, mutual funds, annuities, insurance, managed accounts).
• Intermediate to Advanced proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint); familiarity with portfolio software and brokerage systems is a plus.
• Exceptional attention to detail, even under pressure.
• Excellent interpersonal, communication, and client service skills.
• Ability to multitask, prioritize, and work in a fast-paced, deadline-driven environment.
• Discretion, tactfulness, and adaptability to changing demands.
• Team-oriented with a proactive and goal-driven mindset.

The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.

About Us

At HilltopSecurities, we believe in building noble and collaborative relationships that enrich the financial future of individuals, businesses and communities. With an extensive portfolio of products, we deliver a broad range of investment banking and related financial services that help our clients achieve their definition of success. As a subsidiary of HilltopHoldings, which also encompasses PlainsCapital Bank, and PrimeLending, we have the financial strength and stability that has withstood the test of time. Our nationwide presence in 400 locations across 44 states provides our associates with extensive opportunities to grow their careers in a diverse organization that truly values relationship capital above all else.

About The Team

HilltopSecurities’ Wealth Management department values its relationship-based approach to serving clients. Through our Private Client Group, we provide highly customized sound financial planning across a range of investment objectives and products. Our Wealth Management professionals deliver a full suite of services for investors such as helping to build wealth, analyzing financial status and goals, advising on investment strategies, developing new business opportunities, and welcoming new clients. You will also be able to learn and deliver behavioral financial concepts to clients, forge relationships with community and business leaders, and learn from experienced financial professionals about how to fully support the individuals you serve. Our Clearing department supports more than 130 broker-dealers and Registered Investment Advisors who provide institutional and financial services through industry experts. We aim to mitigate risk, realize competitive returns, and meet investing objectives. As one of the nation’s largest licensed broker-dealer clearing firms, we are focused on building long-term client relationships based on trust and personal service. As a part of our Wealth Management team, you will also be encouraged to take advantage of our professional development opportunities. This includes FINRA series exam sponsorship, tuition reimbursement, working with a mentor, and support from employees of all levels. Wealth Management at HilltopSecurities will give you the fulfilling experience of building meaningful relationships that allow you to fully serve clients in their best interest.