Client Service Associate / Paraplanner

Ameriprise Financial Services, LLC; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Ameriprise Financial seeks a licensed Client Service Associate/Paraplanner to support advisors and clients in a collaborative wealth-management practice.

The role combines client service with planning support, involving data gathering, planning analyses, and helping prepare planning recommendations alongside lead advisors.

Qualifications

• Active Series 7 license is required.
• Active Series 66 license (or equivalent Qualifications) is required.
• State Life, Accident & Health Insurance license is required.
• Strong organizational and time management skills are essential.
• Excellent verbal and written communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to accuracy.
• Professional demeanor and client-first mindset.

Responsibilities

• Serve as a primary point of contact for client service requests and administrative needs.
• Build strong relationships with clients and provide responsive, professional service.
• Process account servicing requests, e-forms, maintenance transactions, and updates.
• Accept and document verbal authorizations for eligible transactions per firm policies.
• Facilitate client money movement requests and support trading activities as permitted.
• Coordinate and track outstanding client service items to completion.
• Maintain accurate client records and documentation.
• Support Lead Advisors in day-to-day operations and client relationships.
• Prepare meeting materials, agendas, reports, and client review packages.
• Attend client meetings, take detailed notes, and ensure action items are completed.
• Manage post-meeting follow-up activities and scheduling.
• Assist with special projects, seminars, client events, and practice management.

Skills

Client service

Organization

Communication

Time management

Attention to detail

Professional demeanor

Client-first mindset

Independent work

Education

Active Series 7 license

Active Series 66 license

State Life, Accident & Health Insurance license

Bachelor's degree in Finance/Financial Planning/Business/Economics

Tools

MoneyGuidePro

Job description

At Ameriprise Financial, we’re not just in the business of helping clients with their financial goals – we also help our advisors and employees reach their true potential by embracing an inclusive and collaborative culture. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you’re motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Financial.

This position is with an Ameriprise Financial Franchise owner.

Job Description

Position Overview

Join a growing, client-focused wealth management practice and become an integral part of a collaborative advisory team. This position combines the responsibilities of a licensed Client Service Associate with those of a Paraplanner, providing both operational support and financial planning assistance to lead advisors.

The ideal candidate is licensed, highly organized, service-oriented, and interested in developing deeper expertise in financial planning. This individual will play a key role in delivering an exceptional client experience by supporting client relationships, assisting with financial plans, handling service requests, and coordinating follow-up tasks that help clients achieve their financial goals.

This position offers an opportunity to become increasingly involved in the financial planning process, including attending client meetings, preparing planning analyses, and ultimately developing and presenting planning recommendations alongside advisors.

Key Responsibilities

• Client Service & Relationship Management
  • Serve as a primary point of contact for client service requests and administrative needs.
  • Build strong relationships with clients and provide responsive, professional service.
  • Process account servicing requests, e-forms, maintenance transactions, and account updates.
  • Accept and document verbal authorizations for eligible transactions in accordance with firm policies and regulatory requirements.
  • Facilitate client money movement requests and support trading activities as permitted by licensing and firm procedures.
  • Coordinate and track outstanding client service items to completion.
  • Maintain accurate client records and documentation.
• Advisor Support
  • Support Lead Advisors in day-to-day business operations and client relationship management.
  • Prepare meeting materials, agendas, reports, and client review packages.
  • Attend client meetings, take detailed notes, and ensure action items are completed promptly.
  • Manage post-meeting follow-up activities, including client communications, implementation tasks, and scheduling.
  • Assist with special projects, seminars, client events, and practice management initiatives.
• Financial Planning & Paraplanning
  • Assist advisors in gathering client data and organizing financial information.
  • Utilize financial planning software to prepare and update financial plans.
  • Help analyze client situations involving retirement planning, investments, insurance, cash flow, estate planning, and other wealth management topics.
  • Prepare planning recommendations and supporting analyses for advisor review.
  • Learn and become proficient in MoneyGuidePro and other planning tools.
  • Over time, take on increasing responsibility for financial plan development and presentation support.

Qualifications

Required

• Active Series 7 license.
• Active Series 66 License (or Equivalent Qualifications).
• State Life, Accident & Health Insurance License.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to accuracy.
• Professional demeanor and client-first mindset.

Preferred

• Previous experience in a wealth management, financial advisory, banking, brokerage, or financial planning environment.
• Experience with financial planning software.
• Familiarity with MoneyGuidePro strongly preferred.
• Experience preparing financial plans or supporting advisors in the planning process.
• Knowledge of retirement planning, investments, insurance, and wealth management concepts.
• Bachelor's degree in Finance, Financial Planning, Business, Economics, or a related field.

Willing to Train

Candidates with strong industry experience and required licenses who are interested in learning financial planning software and developing paraplanning skills are encouraged to apply.

Key Characteristics for Success

• A passion for delivering an exceptional client experience.
• A proactive, team-oriented attitude.
• Sound judgment and professionalism.
• Curiosity and a desire to learn financial planning concepts.
• Strong problem-solving abilities.
• Ability to work independently while supporting a collaborative advisory team.
• Commitment to maintaining high ethical, regulatory, and compliance standards.

Ideal Candidate Profile

This role is ideal for a licensed professional who enjoys both client service and financial planning. The successful candidate will help manage client relationships, support advisors, participate in client meetings, prepare planning analyses, and gradually take a larger role in the financial planning process while helping the practice deliver an outstanding client experience.

Full-Time/Part-Time

Full time

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.