Client Service Associate Livonia Mid December to April 15 (Not Remote)

Jackson Hewitt - 2325; Wayne (MI); Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their team in providing exceptional customer service during the tax season. This role is crucial in assisting clients through their tax return process, which can often be stressful. You will be the friendly voice on the other end of the line, guiding clients with empathy and professionalism. If you thrive in a fast-paced environment and have a passion for helping others, this opportunity offers a flexible schedule and potential for advancement. Join a team that values integrity and quality, and make a difference in the lives of hardworking Americans!

Benefits

Flexible schedule

Opportunity for advancement

Training & development

Qualifications

• 1-3 years of call center experience preferred.
• High School Diploma or equivalent is preferred.

Responsibilities

• Handle inbound/outbound calls to address client needs.
• Document customer records and provide accurate information.

Skills

Call center experience

Communication skills

Active listening

Interpersonal skills

Time management

Computer literacy

Phone skills

PTIN Certification

Education

High School Diploma/GED

Tools

Customer service software

Job description

Benefits:

1. Flexible schedule
2. Opportunity for advancement
3. Training & development

At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans.” This is our mission and it’s a large part of why we work here.

Together we are highly passionate about what we do, and how we can help our clients. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That’s where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.

What you'll do here:

1. Inbound/Outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services.
2. Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued.
3. Present a professional, courteous, and confident demeanor via verbal and/or written communications.
4. Take ownership in assisting, researching, resolving, or escalating customer issues.
5. Respond to customer queries in a timely and accurate way, via phone, email, or chat.
6. Diligently and accurately document customer records and cases.
7. Engage in active listening with callers, confirm or clarify information and diffuse angry clients, as needed.
8. Make sales or recommendations for products or services that may better suit client needs.
9. Utilize software, databases, scripts, and tools appropriately.
10. Use multiple tools, knowledgebase, and communication skills to effectively research and provide accurate information with the goal of recommending the customer’s next best action to take towards service completion.

Skills you'll bring for success:

1. 1 - 3 years previous call center experience
2. High School Diploma/GED or equivalent related business experience preferred
3. Strong written and verbal communication skills
4. Great active listening skills
5. Exceptional interpersonal and rapport building skills
6. Patient and empathetic attitude
7. Strong time management and organizational skills
8. Comfortable working in a fast-paced environment
9. Computer literacy, ability to learn new technologies
10. Phone skills, including familiarity with complex or multi-line phone systems
11. Ability to learn in-depth knowledge of JH’s products and/or services
12. PTIN Certification: Yes

By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee’s job application process is specific to that franchisee and will not be communicated to any other entity.