Client Service Associate Livonia Mid December to April 15 (Not Remote)

Jackson Hewitt in; Michigan; Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Client Service Associate to join their team in Michigan. This role is vital in providing expert customer service during the tax season, addressing client inquiries, and ensuring a supportive experience. You'll engage with clients through calls and emails, utilizing your communication and problem-solving skills to assist them effectively. This position offers a flexible schedule and opportunities for advancement in a dynamic environment where your contributions truly matter. If you're passionate about helping others and thrive in a fast-paced setting, this could be the perfect fit for you!

Benefits

Flexible Schedule

Opportunity for Advancement

Training & Development

Qualifications

• 1-3 years of call center experience preferred.
• Strong written and verbal communication skills are essential.
• Ability to learn in-depth knowledge of products and services.

Responsibilities

• Handle inbound/outbound calls to address client needs and complaints.
• Respond efficiently to client inquiries and document cases accurately.
• Engage in active listening and provide solutions to customer issues.

Skills

Call Center Experience

Written Communication

Verbal Communication

Active Listening

Interpersonal Skills

Time Management

Computer Literacy

Education

High School Diploma/GED

Tools

Multi-line Phone Systems

Job description

Client Service Associate Livonia Mid December to April 15 (Not Remote) (Finance)

Opportunity for advancement

At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. We take pride in that. The role you play is critical to our success and together we are "Working Hard for the Hardest Working Americans". This is our mission and it's a large part of why we work here.

Together we are highly passionate about what we do, and how we can help our clients. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That's where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.

What you'll do here:

1. Inbound/Outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services.
2. Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued.
3. Present a professional, courteous, and confident demeanor via verbal and/or written communications.
4. Take ownership in assisting, researching, resolving, or escalating customer issues.
5. Respond to customer queries in a timely and accurate way, via phone, email, or chat.
6. Diligently and accurately document customer records and cases.
7. Engage in active listening with callers, confirm or clarify information and diffuse angry clients, as needed.
8. Make sales or recommendations for products or services that may better suit client needs.
9. Utilize software, databases, scripts, and tools appropriately.
10. Use multiple tools, knowledgebase, and communication skills to effectively research and provide accurate information with the goal of recommending the customer's next best action to take towards service completion.

Benefits:

• Flexible schedule
• Opportunity for advancement
• Training & development

At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. We take pride in that. The role you play is critical to our success and together we are "Working Hard for the Hardest Working Americans". This is our mission and it's a large part of why we work here.

Together we are highly passionate about what we do, and how we can help our clients. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That's where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.

What you'll do here:

1. Inbound/Outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services.
2. Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued.
3. Present a professional, courteous, and confident demeanor via verbal and/or written communications.
4. Take ownership in assisting, researching, resolving, or escalating customer issues.
5. Respond to customer queries in a timely and accurate way, via phone, email, or chat.
6. Diligently and accurately document customer records and cases.
7. Engage in active listening with callers, confirm or clarify information and diffuse angry clients, as needed.
8. Make sales or recommendations for products or services that may better suit client needs.
9. Utilize software, databases, scripts, and tools appropriately.
10. Use multiple tools, knowledgebase, and communication skills to effectively research and provide accurate information with the goal of recommending the customer's next best action to take towards service completion.

Skills you'll bring for success:

• 1 - 3 years previous call center experience
• High School Diploma/GED or equivalent related business experience preferred
• Strong written and verbal communication skills
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• Patient and empathetic attitude
• Strong time management and organizational skills
• Comfortable working in a fast-paced environment
• Computer literacy, ability to learn new technologies
• Phone skills, including familiarity with complex or multi-line phone systems
• Ability to learn in-depth knowledge of JH's products and/or services