Client Service Associate: Launch Your Banking Career

Independent-Bank; Michigan; On-site; USD 38,000 - 50,000; Full time

Job summary

Independent Bank in Cedar Springs, Michigan is hiring a Client Service Associate 1. You will be the face of the bank, learning basic banking transactions and customer service as you grow along a structured career path.

This role offers training, mentorship, and opportunities to progress with self-guided growth, with the chance to increase earning potential while delivering friendly, reliable service to clients.

Qualifications

• High school diploma or equivalent education is required.
• Cash handling experience is preferred, but it is not required as we provide ample training.
• The ability to adapt and adjust to new ideas, processes, workflows, and systems.
• Ability to thrive in a fast-paced and rapidly changing environment while maintaining a commitment to accuracy, timeliness, and client focus.
• Excellent interpersonal, presentation, and communication skills. This includes verbal and non-verbal forms of communication, email and phone etiquette, and the ability to work cohesively as part of a team.
• A strong desire to be a part of the Independent Bank family while contributing to our growth and success.

Responsibilities

• Assist clients with transaction services in a friendly and efficient manner.
• Deliver financial solutions using Independent Bank products and services.
• Gain understanding of Independent Bank accounts framework.
• Build client relationships through ongoing communication.
• Demonstrate Independent Bank digital products and assist client navigation.

Skills

Customer service

Cash handling

Communication

Sales

Financial products

Education

High school diploma or equivalent

Job description

Independent Bank in Cedar Springs, Michigan is hiring a Client Service Associate 1. You will be the face of the bank, learning basic banking transactions and customer service as you grow along a structured career path.

This role offers training, mentorship, and opportunities to progress with self-guided growth, with the chance to increase earning potential while delivering friendly, reliable service to clients.