Client Service Associate - HT|TC Wealth Partners

HighTower; Schaumburg (IL); On-site; USD 65,000 - 75,000; Full time

Job summary

A leading financial advisory firm seeks a Client Service Associate to enhance client experiences and provide operational support. The role involves managing client onboarding, account maintenance, and working collaboratively with advisors. Qualified candidates will have at least 5 years of experience in financial services and a commitment to excellent client service.

Benefits

Medical, dental, and vision insurance coverage on the first day

Paid parental leave

401k matching plan

HSA employer contributions

Student loan assistance

Pet insurance

Qualifications

• 5+ years of financial services or related experience.
• Administrative or client service experience required.
• Proficiency with CRM systems.

Responsibilities

• Support business initiatives and enhance client experience.
• Manage client onboarding and account paperwork.
• Maintain client records and manage inquiries.

Skills

Communication

Client Service

Judgement

Resourcefulness

Education

Bachelor’s degree or equivalent work experience

Tools

Microsoft 365

Salesforce

eMoney

MoneyGuidePro

Job description

Your Future Team

HT|TC Wealth Partners, a Hightower Company is an independent, financial advisory firm that offers a deeply personalized approach to wealth management for individuals, families, business owners, and institutions. HT|TC Wealth Partners’ clients have come to rely upon our team for guidance to navigate every phase of life.

HT|TC Wealth Partners is distinctive in that we are positioned to provide full end-to-end services that address every aspect of a complex wealth management and estate plan. For over 30 years, and over $2.5B assets under management, our firm is fiercely focused on a client-first approach; combining the flexibility and responsiveness of a boutique firm with the depth of resources of Hightower Advisors.

What You’ll Do

You will support the business initiatives of HT|TC Wealth Partners. You will provide a consistent and positive client experience by servicing clients and providing operational and administrative support to the Advisors and Managers of HT|TC Wealth Partners in its Schaumburg and Downers Grove locations. This role requires knowledge of firm policies, procedures, and technology to allow for effective interface with existing and prospective clients to anticipate their needs, resolve their issues and follow through to maintain exceptional service standards. You will add scale to HT|TC Wealth Partners’ practice and demonstrate resourcefulness in leveraging internal and external resources to support our mission. You must have high standards, excellent communication skills, and good judgement. The ability to work in a fast-paced environment with advisors, operations teams, and product/vendor partners to deliver a seamless client experience is critical to be successful in this role. You will ensure a positive, and enriching client experience.

• Take ownership of our client’s onboarding experience: prepare related new business documentation, ensure all is submitted/processed, and partner with clients to achieve their goal.
• Work with fellow Client Service Associates and Account Executives to prepare and process account paperwork, including account maintenance requests, trade requests, account transfers, fee/billing changes.
• Collaborate with peers to accomplish operational and administrative responsibilities including running reports, creating/updating client records, and creating/maintaining client files.
• Manage quality control for all client communications, understanding the requirements of each client.
• Manage client inquiries and participate in dialogue with colleagues and the Home Office to resolve escalated issues.
• Maintain client records and files following regulatory and firm policies.
• Recognize and escalate potential issues; apply product and procedural knowledge to identity/solve client issues to promote client loyalty.
• Be fluent in the construction of the Firm, the Practice, and our custodial relationships (Charles Schwab, Fidelity, and Pershing) and their processes.
• Provide technical and administrative assistance where needed (assist clients with online access, supply statements/account documents).
• Participate in our compliance initiatives including maintaining all required branch logs, participate in audits, and engage with Home Office Supervision for new account/transaction approvals.
• Any other projects/tasks delegated by HT|TC Wealth Partners team members.

What You’ll Bring

• Bachelor’s degree or equivalent work experience. Administrative or client service experience
• 5+ years of financial services or related experience
• Proficiency with Microsoft 365
• Custodial experience with Pershing, Fidelity, or Schwab
• Proficiency using a CRM; Salesforce
• Comfortable with Internet/Intranet functionality
• Proficiency using eMoney, MoneyGuidePro, or any financial planning software

What We Offer

• Coverage on the first day of employment for medical, dental, and vision insurance
• Paid parental leave (16 weeks for primary caregiver and 8 weeks for secondary caregiver)
• 401k matching plan
• HSA employer contributions
• Student loan assistance
• Pet insurance
• Base salary of $65,000-$75,000 plus discretionary bonus (exact base salary amount will be dependent on experience)

Our Story

Founded in 2008, Hightower is a wealth management firm that provides investment, financial and retirement planning services to individuals, foundations and family offices, as well as 401(k) consulting and cash management services to corporations. Hightower's capital solutions, operational support services, size and scale empower its vibrant community of independent-minded wealth advisors to grow their businesses and help their clients achieve their financial vision. Based in Chicago with advisors across the U.S., we operate as a registered investment advisor (RIA).

AN EQUAL OPPORTUNITY EMPLOYER: Hightower is an equal opportunity employer and does not discriminate based upon race, color, religion, sex, sexual orientation, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age (over 40), physical or mental disability, medical condition (cancer-related), gender identity or expression, genetic information including sickle cell or hemoglobin C trait, or any other consideration made unlawful by applicable federal, state, or local law.

You are a U.S. citizen, U.S. permanent resident or possess other unrestricted U.S. work authorization and will not require sponsorship for U.S. work authorization now or anytime in the future.