Client Service Associate - Financial Services

TalentLink Solutions

Overland Park (KS)

On-site

USD 55,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Health insurance

401(k) with employer match

Generous PTO program and paid holidays

Job summary

A financial advisory firm in Overland Park seeks a Client Service Associate. This entry-level role involves supporting the advisory team and managing client inquiries and administrative tasks. Ideal candidates will have a strong attention to detail and a passion for helping clients in a collaborative environment.

Qualifications

1-3 years of experience in RIA or similar financial services.
Highly organized with attention to detail.
Excellent interpersonal and communication skills.

Responsibilities

Greet clients and manage phone inquiries.
Prepare and submit new account paperwork.
Track and address outstanding client service items.

Skills

Attention to Detail

Client-first attitude

Time Management

Communication

Education

High school diploma

Bachelor’s degree highly preferred

Tools

Microsoft Office Suite

CRM system (Redtail)

Job description

6 days ago Be among the first 25 applicants

This range is provided by TalentLink Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55,000.00/yr - $70,000.00/yr

We are a financial advisory firm focused on supporting clients through all stages of life. Located in Overland Park, we have a blended business that integrates and coordinates retirement planning, estate planning, and investment management through a financial planning process. We serve individuals, small businesses, and foundations. Many of our clients have been with us a long time, and we are passionate about assisting multiple generations within their families. We are a close team and support each other to achieve this mission! We love to help people and work hard to do so, but also know when to have a good laugh and are always looking for ways to grow our employees through role expansion.

Our team is growing, and we are excited to welcome a highly organized and efficient Client Service Associate to join us. This position is crucial in supporting the advisory team, our clients, and the day-to-day firm operations, including facilitating and maintaining ongoing client support, answering general inquiries, handling various client matters, researching and resolving client service issues, preparing required documents, and performing administrative tasks. You are dependable, proactive, and able to work independently while thoroughly enjoy being part of a team. You’re a go-getter when it comes to follow through and details rarely slip your grasp. You approach everything you do with a service heart and an unmatched level of accuracy. You are also a bit of a techie, with a love of learning and using new technology. You take immense pride in your work and your reliability, understanding that every person is critical when working in a small team dynamic.

General Responsibilities:

Greet and welcome clients in a friendly and professional manner in person and over the phone
Answer, screen, and route phone calls, assisting clients directly or taking messages as appropriate
Prepare and ensure new account paperwork is successfully submitted, which includes preparing forms, obtaining appropriate signatures, preparing documentation to upload, and coordinating rollovers
Handle routine matters for client accounts, including processing name and address changes, beneficiary changes, bank authorizations, and answering client questions; provide tax reporting documents to clients
Track outstanding client service items; proactively address outstanding issues and provide updates
Correspond with clients to resolve client service challenges as they arise
Create and maintain accurate client records in the CRM system (Redtail), ensuring all confidential and required information is securely stored
Maintain and update the Required Minimum Distribution (RMD) list annually, including adding new clients, calculating RMD amounts, and recording them accurately in the spreadsheet
Assist in preparation for client meetings and calls; send out agendas and prepare materials, including client illustrations, graphs, charts, reports, etc.
Support the advisory team with processes related to prospective clients
Assist clients in navigating online access to their accounts
Process securities and checks received in the office (Brokerage and Non-Brokerage)
Schedule meetings and manage calendars for the advisory team
Communicate with the broker/dealer, advisory firm and product contacts
Perform various miscellaneous administrative, client service, and general office management tasks as assigned

Qualifications:

High school diploma required; Bachelor’s degree highly preferred or equivalent work experience
1-3 years of progressive experience within an RIA environment highly preferred; candidates with experience in similar financial services environments, such as accounting, banking, investment operations, insurance, or mortgage industry roles with a focus on processing are also encouraged to apply
Highly organized, with an absolute attention to detail
Excellent follow-through and communication regarding status of open items
Client-first attitude; ability to interact with clients professionally and respond to clients in a timely manner
Strong time management skills; ability to prioritize and coordinate multiple work assignments and deadlines efficiently despite frequent interruptions
Excellent interpersonal and communication skills; ability to communicate in a pleasant, tactful and effective manner (both orally and in writing), and to handle difficult, sensitive issues
Intermediate or higher computer skills and experience in using Microsoft Office suite, email, internet, databases, and other standard office desktop applications
Ability to analyze situations, define problems and/or objectives, identify relevant factors, formulate logical conclusions and suggest alternative solutions
Must be willing and able to complete a background and credit screening as an employee of a FINRA-regulated advisor. Final job offer is dependent on successful completion and approval by the broker/dealer firm.
Competitive base compensation of $55,000-$70,000, depending on experience
Bonus potential based on firm and individual performance
Health insurance (medical, dental, vision, and long-term and short-term disability insurance)
401(k) with employer match
Generous PTO program and paid holidays

Seniority level