Client Services Lead

Cetera Financial Group; San Diego (CA); Hybrid; USD 41,328 - 48,216; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Mental Health Benefits

20+ Days Paid Time Off

401(k) Savings Plan

Paid Parental Leave

Flexible Spending Account Options

Employee Assistance Program

Pet Insurance

Job summary

Join a dynamic team in San Diego as a Client Services Lead where you'll empower clients through exceptional service and strategic financial planning. This role bridges the gap between advisors and clients, ensuring a seamless experience through effective communication and meticulous organization. You'll manage client relationships, prepare essential materials, and assist with financial transactions, all while fostering a collaborative environment. This position offers a hybrid work potential after an initial in-person requirement, making it an exciting opportunity for those looking to grow in the financial services industry.

Qualifications

• 3+ years in Financial Services/Investment Industry required.
• Strong organizational and interpersonal skills are essential.
• FINRA Series 7 & 66 (or 6 & 63/65) licensing needed.

Responsibilities

• Manage client relationships via phone, virtual meetings, and in-person.
• Prepare client meeting materials and assist with financial transactions.
• Maintain accurate client records and support compliance standards.

Skills

Organizational Skills

Interpersonal Skills

Problem-Solving Abilities

Time Management

Written Communication

Verbal Communication

Technology Proficiency

Education

High School Diploma or GED

Bachelor’s Degree in Finance or Business

Tools

DocuSign

AdviceWorks

SmartWorks

Redtail CRM

Microsoft Office (Word, Excel, PowerPoint)

Job description

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Job Description

Cetera Investors/Decker Financial:

At Decker Financial, we believe financial planning goes beyond wealth-building—it’s about empowering our clients and giving them confidence in their future. Our mission is to build meaningful, long-term relationships with our clients and provide strategy-driven, holistic financial plans that transform lives.

Founded in 2006 by Laura Decker, our San Diego-based firm is a close-knit team of four, serving over 250 households. We are looking to add a Client Services Lead to enhance our client service experience, contribute to our growing business, and help our clients achieve their financial goals. This is a San Diego-based position with an initial in-person requirement—hybrid work potential after a probationary period.

What You’ll Do

As a Client Services Lead, you’ll be the bridge between advisors and clients, ensuring exceptional client experiences through:

• Managing client relationships via phone, virtual meetings, and in-person interactions.
• Preparing client meeting materials, including illustrations, charts, and reports.
• Completing and tracking client paperwork using DocuSign.
• Assisting with client financial transactions and implementing financial plans.
• Educating clients on account services and new technology.
• Maintaining accurate client records in AdviceWorks, SmartWorks, and Redtail CRM.
• Supporting compliance standards and corporate training initiatives.
• Collaborating with the team in weekly meetings to meet business objectives.
• May assist with onboarding and training of new team members
• Act as a liaison between the registered representatives and their clients while following FINRA guidelines as a registered sales assistant.
• Set client financial review meetings based on client service level agreement & prepare follow up meetings based on needs.
• Organize Client events and follow up tasks.
• Maintain an organized filing system following compliance guidelines.
• Conduct proactive outreach to clients and registered representatives on time sensitive activities (e.g., RMDs, Client’s Quarterly/Annual Reviews).
  
  

What You Need

• Licensing: FINRA Series 7 & 66 (or 6 & 63/65).
• Experience: 3+ years in Financial Services/Investment Industry.
• Skills: Strong organizational and interpersonal skills, problem-solving abilities, time management skills, and proficiency with technology.
• High degree of confidentiality and the ability to meet deadlines.
• Excellent written and verbal communication skills
• Proficient in Microsoft Office tools (Word, Excel & PowerPoint) and ability to learn new programs
• High School Diploma or GED
  
  

What Is Nice To Have

• Life, Accident & Health Insurance License
• Experience with Redtail CRM.
• Previous experience in assisting a Financial Planning practice.
• Bachelor’s degree in Finance or Business.
  
  

The salary range for this role is $30.00 - $35.00/hour. Compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location. Compensation ranges may differ in differing locations due to cost of labor considerations.

About Us

What we give you in return:

Benefits

Not many teams can say that they support people’s dreams coming to life… We happen to do that every day. And as important as we know your career is, we recognize that there’s a whole lot more to life. To ensure that our Employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including:

• Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
• Easy access to mental health benefits to meet our team members and their families where they are.
• 20+ days of paid time off (PTO), paid holidays, 1 paid wellness day and 1 day of paid volunteer time off (VTO) to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
• 401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
• Paid parental leave to support all team members with birth, adoption, and foster.
• Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
• Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.
  
  

About Cetera Financial Group

Cetera Financial Group ("Cetera") is a leading network of independent retail broker-dealers empowering the delivery of objective financial advice to individuals, families and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is an independent financial advisor network and a leading provider of retail services to the investment programs of banks and credit unions.

Through its multiple distinct firms, Cetera offers independent and institutions-based advisors the benefits of a large, established broker-dealer and registered investment adviser, while serving advisors and institutions in a way that is customized to their needs and aspirations. Advisor support resources offered through Cetera include award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support and innovative technology.

" Cetera Financial Group " refers to the network of retail independent broker-dealers encompassing, among others, Cetera Advisors , Cetera Advisor Networks , Cetera Financial Institutions, and Cetera Financial Specialists .

Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at the Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law.

Agencies please note : this recruitment assignment is being managed directly by Cetera’s Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.

Please review our Workforce Privacy Policy for further details on what information we collect and the purposes for collection.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

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