Client Service Associate, Business Insurance

International Association of Insurance Professionals (IAIP); Trenton, Northern (NJ, KY); Hybrid; USD 41,000 - 77,000; Full time

Benefits offered by this job

Hybrid work

Tuition reimbursement

Professional development opportunities

Stock purchase opportunities

Health and welfare benefits

Job summary

Marsh McLennan Agency (MMA) is seeking a Client Service Associate in our Business Insurance team. You will support Account Management and Sales, coordinate the marketing process for new and renewal group business, compile data, solicit quotes, monitor bid requests, and prepare cost sheets.

The role requires strong communication, client relationship skills, proficiency with Word, Excel and PowerPoint, and excellent time management.

Qualifications

• At least one year of Property & Casualty Insurance experience, preferably within a brokerage environment.
• Very effective oral and written communication skills as well as client relationship building.
• High level of proficiency with Microsoft Office products, including Word, Excel and PowerPoint.
• Exceptional time management and organization skills.
• Active insurance license or willingness to obtain it within 3 months of employment.

Responsibilities

• Support Account Management and Sales teams to meet client needs.
• Coordinate and complete the marketing process for new and renewal group business by compiling data, soliciting quotes, monitoring bid requests, and preparing cost sheets.
• Assist with issuing and managing certificates of insurance and preparing client communications for planning, renewal and quarterly reviews.
• Engage in client-facing interactions throughout the year, with ongoing professional development opportunities.

Skills

Communication skills

Client relationship building

Time management

Microsoft Office

Insurance license

Education

College degree in Risk Management or Business

Tools

Microsoft Office Suite

Applied Epic

Job description

Client Service Associate, Business Insurance

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Service Associate within our Business Insurance team here at MMA.

Our not-so-secret sauce.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life:

As a Client Service Associate within our Business Insurance Property & Casualty Group, you will support the Account Management and Sales teams, ensuring the clients' needs and expectations are met. Among your diverse and challenging responsibilities, you will coordinate and complete the marketing process for new and renewal group business by compiling data, soliciting quotes, monitoring bid requests, corresponding with vendors and preparing complex cost sheets according to the marketing process and workflow guidelines outlined in the Resource Guide. You will also support the process for issuing and managing certificates of insurance, preparing client communication materials used in strategic planning, renewal and/or quarterly reviews, finalist presentations, as well as any other client facing interactions during the year. All Client Service Associates can expect ongoing Professional development opportunities that include On-The-Job Training with both management and team members, mentorship, career pathing and Tuition Assistance.

Our future colleague.

We would love to meet you if your professional track record includes these skills and experiences:

• At least one year of Property & Casualty Insurance experience, preferably within a brokerage environment
• Very effective oral and written communication skills as well as client relationship building skills
• High level of proficiency with Microsoft Office products, including Word, Excel and PowerPoint
• Exceptional time management and organization skills
• Active insurance license or willingness to obtain it within 3 months of employment

These additional qualifications are a plus, but not required to apply:

• A college degree in Risk Management, Business or another related program
• Exposure to Applied Epic

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

Who you are is who we are.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

#MMABI

#LI-Hybrid

The applicable base salary range for this role is $41,200 to $76,800.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.