Client Service Associate (Boston, MA)

Oppenheimer & Co Inc; Boston (MA); On-site; USD 50,000 - 55,000; Full time

Job summary

Oppenheimer & Co. Inc. in Boston, MA is seeking a Client Service Associate for its Private Client Division.

The role focuses on servicing clients, assisting with marketing, scheduling, database management, and general organizational support, while maintaining strict confidentiality. The ideal candidate has a proactive mindset to anticipate business needs and may handle ad hoc projects. Basic FINRA registrations and 1–2 years in financial services or fixed income are favorable; strong MS Office

Qualifications

• Willing to obtain FINRA registrations: SIE, Series 7 and 63/65 (or 66)
• Bachelor's degree preferred
• 1-2 years financial services/fixed income experience beneficial
• Proficient with MS Office (Word, Excel, PowerPoint, Outlook) and learning internal software
• Must be a team player with strong confidentiality and organizational skills
• Able to interface with all levels of staff and clients professionally

Responsibilities

• Learn and service needs of various accounts to answer client/advisor questions
• Develop knowledge of forms and account procedures to assist clients
• Utilize research and technical support tools
• Produce qualitative analytical reports using software
• Promote firm services by strengthening advisor relationships with timely responses
• Interact with local office staff, Financial Advisors, and management

Skills

FINRA registrations

MS Office proficiency

team player

confidentiality

Education

Bachelor's degree

Tools

Internal software programs

Job description

Oppenheimer & Co. Inc. (“Oppenheimer”) is a leading middle-market investment bank and full service broker-dealer. With roots tracing back to 1881, the Company is engaged in a broad range of activities in the financial services industry, including retail securities brokerage, institutional sales and trading, investment banking (both corporate and public finance), equity & fixed income research, market making, trust services and investment advisory and asset management services.

Job Description

The firm is seeking a Client Service Associate to join our Private Client Division in Boston, MA. The primary responsibilities include servicing clients, marketing, scheduling, prioritizing meetings, managing database, general organizational support, as well as client interaction. The ideal candidate will have a proactive mindset in order to anticipate business needs, and will assume ad hoc responsibility for project-oriented tasks. This role will handle details of a highly confidential and critical nature and collect and prepare information for use in discussions/meetings of executive staff.

Responsibilities

• Learn and adapt to service the needs of various accounts in order to answer day-to-day questions from clients and advisors
• Quickly develop knowledge of a variety of forms and account procedures in order to assist clients
• Learn to utilize research and technical support tools
• Produce quality analytical reports using various software programs
• Promote Firm services by enhancing relationships with advisors through timely and accurate responses to questions
• Act with integrity and respect in all situations
• Cultivate and grow existing client relationships
• Assist with marketing efforts and plan client events
• Prioritize daily work, track progress of projects and deadlines, answer phones, take messages and schedule appointments
• Demonstrate initiative and desire to increase knowledge of rules, regulations and concepts
• Local office interaction with other support members, Financial Advisors and Management

Skills/Requirements

• Willing to obtain FINRA Registrations: SIE, Series 7 and 63/65 (or 66)
• Bachelor's preferred
• 1-2 years financial services/fixed Income experience would be highly beneficial
• Possess a high degree of proficiency with technology including MS Office products (Word, Excel, PowerPoint and Outlook), and can quickly learn internal software programs
• Must be a team player with an energetic, positive disposition seeking growth and opportunity to expand the role
• Must be able to maintain the highest level of confidentiality
• Demonstrate strong accuracy and thoroughness in all facets of daily work and possess superb organizational skills
• Able to interface and articulate well with all levels of employees, management and clients in a highly professional, timely and friendly manner
• Able to meet designated deadlines and work effectively in a pressurized environment under time constraints
• Demonstrate the ability to handle multiple tasks to completion with little or no supervision

Compensation

For job postings in Massachusetts, Oppenheimer is required by law to include a reasonable estimate of the salary range for this role. This salary range is specific to the State of Massachusetts and takes into account the wide range of factors that are considered in making salary decisions including but not limited to your skills, qualifications, experience, licensure and certifications, and other business and organizational needs. The current base salary range offered for this role is between $50,000.00 - $55,000.00 per year. Also, certain positions are eligible for additional forms of compensation such as discretionary bonus.