Client Service Associate

SPS; Westlake (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k w/ matching

Paid Time Off

Entertainment Discounts

Job summary

SPS in Westlake, TX is seeking a Client Services Associate to support daily operations, manage mail and supplies, and provide hospitality to employees and visitors. You’ll help keep the office polished and running smoothly.

Ideal candidates have 1+ year in customer service, strong communication, and a proactive mindset. This full-time onsite role offers growth opportunities in a collaborative team environment and exposure to office operations, mailroom, and logistics tasks.

Qualifications

• High School Diploma or equivalent.
• 1+ year of experience in customer service, office support, or similar preferred.
• Strong communication and multitasking skills.
• A proactive, solutions‑oriented mindset.
• Comfort learning new systems and processes.
• Professional appearance and demeanor.

Responsibilities

• Handle mail and package operations and support office supplies.
• Assist with meeting room setups and hospitality coverage.
• Support shipping/receiving, inventory, and equipment management.
• Provide front desk/reception backup and friendly service to employees and visitors.
• Submit and follow up on work orders and maintain organized workspace.

Skills

Strong communication

Multitasking

Proactive mindset

Comfort learning new systems

Education

High School Diploma or equivalent

Job description

We’re hiring! If you’re a people‑focused, detail‑oriented professional who enjoys keeping an office running smoothly, this role is for you. We’re seeking a Client Services Associate to support daily operations, deliver exceptional service, and create a welcoming experience for employees and visitors.

Location: Westlake, TX 76262
Schedule: 8:00 am - 4:30 pm
Employment Type: Full‑time | Onsite

About the Role

As a Client Services Associate, you’ll be the heartbeat of our workplace experience. You’ll handle mail and package operations, support office supplies and shipping and receiving, organize supply inventories and equipment management, assist with meeting room setups, and provide hospitality and occasional reception coverage. This position is ideal for someone who excels in a fast‑paced environment, loves helping others, and takes pride in maintaining a polished, organized workspace.

What You’ll Do

Mailroom Operations

• Receive, sort, and distribute all inbound mail and packages
• Process outbound mail, shipments, and tracking documentation
• Maintain accurate chain‑of‑custody records
• Notify employees of incoming deliveries and coordinate pickup

Warehouse & Logistics

• Perform shipping and receiving tasks for supplies, materials, and equipment
• Verify packing slips, inspect shipments, and report discrepancies
• Organize and maintain warehouse areas for cleanliness and efficiency
• Load/unload items using proper safety techniques

Office Operations

• Monitor and restock office supplies
• Ensure printers/MFDs are functional and stocked
• Keep the Business Service Center neat and organized
• Submit and follow up on work orders

Inventory & Supplies

• Monitor stock levels of office and warehouse supplies
• Replenish inventory and support ordering when needed
• Keep storage areas neat and labeled for easy access

Hospitality & Facilities Support

• Set up meeting and conference rooms
• Support pantry, barista, or kitchen areas
• Perform light cleaning and maintenance tasks
• Assist with internal office moves

Reception & Customer Support

• Provide backup front desk/reception coverage
• Deliver friendly, professional service to employees and guests
• Handle sensitive or urgent requests with discretion

What You Bring

• High School Diploma or equivalent
• 1+ year of experience in customer service, office support, or similar preferred
• Strong communication and multitasking skills
• A proactive, solutions‑oriented mindset
• Comfort learning new systems and processes
• Professional appearance and demeanor

Physical Requirements

• Ability to lift/move 40–60 lbs
• Frequent walking, bending, standing, and light manual activity
• Ability to operate common office equipment

Why You’ll Love Working With Us

• Supportive team culture
• Opportunities to learn and grow
• A role with high visibility and daily impact
• A chance to be the go‑to person who keeps everything running smoothly

What We Offer

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
• Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note‑taking technology solely to support accurate interview documentation. No AI or automated decision‑making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.