Client Service Associate

Stratos Wealth Partners, Ltd.; Silver Spring (MD); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

401(k)

Paid Time Off

Job summary

Stratos Wealth Partners, Ltd. in the Metro DC area seeks a full-time Client Service Associate to join our hybrid team, working 2–3 days per week in-office.

You will support fiduciary advisors by handling client inquiries, account documentation, and day-to-day service requests to ensure a seamless client experience. The ideal candidate is organized, service-minded, and detail-oriented with strong communication skills and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• 2+ years of experience in financial services, wealth management, client service, banking operations, or administrative support.
• Experience supporting client relationships and processing account service requests.
• Experience with custodial platforms; Schwab Advisor Center experience preferred.
• Exceptional attention to detail, organization, and follow-through.
• Strong written, verbal, and interpersonal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Responsibilities

• Serve as a trusted contact for clients, handling service requests, inquiries, scheduling, and admin needs with accuracy and care.
• Manage account administration: onboarding, transfers, maintenance, and coordination with custodians and third-party providers.
• Prepare for client meetings with data entry and organized documentation and planning materials.
• Participate in client meetings, capture notes, provide in-meeting support, reinforce client-first culture.
• Drive post-meeting execution by tracking and coordinating action items with advisors, custodians, and clients.
• Maintain compliant client records and adhere to regulatory and internal standards.
• Collaborate across multiple business lines to create a cohesive advisor and client experience.

Skills

Client service

Wealth management

Communication skills

Attention to detail

Organization

Multi-tasking

Education

Bachelor’s Degree or equivalent

Series 65

Tools

Wealthbox CRM

Schwab Advisor Center

RightCapital or eMoney

Job description

About the Firm

We are a woman-owned independent registered investment advisor in the Metro DC area, built on a simple conviction: that every client deserves a fiduciary partner who takes the time to truly understand their financial life. Our practice serves high-net-worth individuals, couples, and families — with particular depth in serving women and clients navigating significant life transitions, including divorce, the loss of a spouse, and retirement.

We are a small, intentional firm. That means the work you do here is visible, the relationships you build are real.

The Opportunity

We are growing and looking for a Full-Time Client Service Associate to join our team. This is a hybrid, in-office role (2–3 days per week in our Metro DC area office). This role is central to delivering a responsive, organized, and seamless client experience by partnering with our financial advisor professionals on service requests, preparing account documentation, maintaining accurate records, and supporting day-to-day client needs.

The ideal candidate is highly organized, detail-oriented, and service-minded, with the ability to communicate professionally and follow through on client requests. This is a non-business development; non-sales role focused on supporting existing client relationships and creating a positive client experience.

What You’ll Do

Client Service & Advisor Support

• Serve as a trusted point of contact for clients, ensuring all service requests, inquiries, scheduling and administrative needs are handled with accuracy and care.
• Manage account administration, including onboarding, transfers, maintenance, and coordination with custodians and third-party providers.
• Prepare thoroughly for client meetings by doing basic data entry and organizing documentation, reports, and planning materials.
• Participate actively in client meetings, capturing detailed notes, providing in-meeting support, and reinforcing the firm’s client-first culture.
• Drive post-meeting execution by tracking, coordinating, and completing action items in collaboration with advisors, custodians, and clients.
• Maintain organized, compliant client records and ensure adherence to regulatory and internal standards.
• Ability to work effectively across multiple business lines to create a cohesive advisor and client experience.*

Compliance & Administrative Support

• Submit applicable marketing and client communications for compliance review and track approvals.
• Maintain accurate client records and assist with required compliance documentation and correspondence.
• Follow firm compliance, privacy, and recordkeeping procedures and promptly escalte potential issues.
• Provide administrative support for other compliance and supervisory processes as assigned.

Other business lines and related activities include outside business activities of M&M Wealth Advisory.

Compensation and Benefits

• Compensation: $55,000–$65,000 base + merit-based bonus
• 100% employer-paid (employee only) medical, dental & vision & disability
• 401(k)
• Paid time off

What We’re Looking For

Required

• 2+ years of experience in financial services, wealth management, client service, banking operations, or administrative support
• Experience supporting client relationships and processing account service requests
• Experience with custodial platforms. Schwab Advisor Center experience strongly preferred.
• Exceptional attention to detail, organization, and follow-through
• Strong written, verbal, and interpersonal communication skills
• Ability to manage multiple priorities, meet deadlines, and adapt in a fast-paced environment
• Professional, client-focused demeanor and the ability to handle confidential information
• Collaborative mindset, strong work ethic, and willingness to accept feedback and continuously improve

Preferred

• Bachelor's Degree or equivalent industry work experience
• Series 65
• CRM experience, including Wealthbox
• Financial Planning Software experience, such as RightCapital or eMoney