Client Service Associate

Wealth Enhancement Group, LLC; Mayfield (OH); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Training and professional development

Medical, dental and vision coverage

401k with match and profit sharing

Paid time off

Job summary

Wealth Enhancement Group, LLC is seeking a Client Service Associate for our Cleveland, OH (Mayfield Village) office, with potential placement in Hartford, CT. The role is hybrid (in-office four days a week) and focuses on coordinating client experiences with the Financial Advisor, handling financial paperwork, and account reviews.

The base salary ranges from $50,000 to $60,000, excluding bonuses and benefits, with eligibility for a discretionary performance-based bonus.

Qualifications

• Bachelor's degree or equivalent preferred
• 2+ years of financial administration experience preferred
• 2+ years of customer service/administrative experience preferred
• Strong interpersonal skills required to develop team and client relationships
• Professional presence and communication skills
• Strong attention to detail and process

Responsibilities

• Lead and implement the client service model for the Senior Vice President and clients
• Facilitate new account setup at the custodial level; follow up on fund transfers
• Respond to and resolve client requests; complete necessary financial paperwork to execute client recommendations
• Maintain Salesforce database and client files (filing, copies, data input)
• Research and follow up on issues with custodians, vendors, and Wealth Enhancement operations
• Learn company product suitability guidelines, financial operational processes, and financial sales processes
• Support client service functions for all teams as requested
• Improve Service Quality by Using AI and Digital Tools
• Use approved AI and digital tools to simplify work, improve service quality, and increase efficiency, while validating outputs for accuracy, privacy, and business alignment
• Identify and elevate inaccurate information and knowledge gaps, or issues related to digital tools

Skills

Interpersonal skills

Customer service

Administrative support

Attention to detail

Professional presence

Communication skills

Education

Bachelor's degree or equivalent

Financial administration experience

Customer service/administrative experience

Tools

Salesforce

Job description

About Wealth Enhancement

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide. Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com.

Position Overview

Our Cleveland, OH (Mayfield Village) office is looking for a Client Service Associate to serve as the liaison between the client and the Financial Advisor (FA). You will work with all aspects of the client experience, including financial paperwork and financial account review preparation. We are also open to this position sitting in our Hartford, CT office. This is a hybrid position (typically in-office 4 days each week).

Salary

In the spirit of pay transparency, we are excited to share the base salary range for this position is $50,000.00 to $60,000.00, exclusive of bonuses and benefits. This role is also eligible for a discretionary performance-based bonus plan.

Primary Job Functions

• Support Senior Vice President (Financial Advisor) and their clients by leading and implementing the client service model
• Facilitate new account set up at the custodial level; follow up on fund transfers
• Respond to and resolve client requests; complete necessary financial paperwork to execute client recommendations, change beneficiaries, establish trusts, etc.
• Ensure accurate completion of prospect/new client paperwork and set up Maintain Salesforce database and client files (filing, copies, data input)
• Research and follow up on any issues with the custodians, vendors, and Wealth Enhancement operations department
• Learn company product suitability guidelines, financial operational processes, and financial sales processes
• Support client service functions for all teams as requested
• Improve Service Quality by Using AI and Digital Tools
• Use approved AI and digital tools to simplify work, improve service quality, and increase efficiency, while validating outputs for accuracy, privacy, and business alignment
• Identify and elevate inaccurate information and knowledge gaps, or issues related to digital tools

Education/Qualifications

• Bachelor's degree or equivalent preferred, demonstrated through one or a combination of the following: work experience, training, military experience, or education
• 2+ years of financial administration experience preferred
• 2+ years of customer service/administrative experience preferred
• Strong interpersonal skills required to develop team and client relationships
• Professional presence and communication skills
• Strong attention to detail and process

  Comprehensive Benefits Offerings

  You may be eligible to participate in the following benefits & development opportunities:

  • Training and professional development
  • Medical, dental and vision coverage (Available to full-time employees and their families)
  • Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
  • Life and AD&D insurance - employer paid and voluntary options
  • Short-term and long-term disability, workers compensation - employer paid
  • 401k with match and profit sharing
  • Wellness programs and resources
  • Voluntary benefits, including pet insurance
  • 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
  • 12 paid holidays each year (10 pre-determined and 2 floating days)
  • Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
  • Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

  Equal Opportunity and Employment Practices

  Information provided on this application will be kept confidential and only be shared with those involved in the selection process.

  Equal Opportunity Employer, including disabled and veterans.

  This organization participates in E-Verify.

  We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status.

  Your personal information is handled in accordance with applicable data protection laws.

  Accommodation

  Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763-417-1700.

  Salary Disclosure Note

  WEG hires employees and makes decisions about their salary qualifications based on factors such as: the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living and demand for the role in the applicable market. To comply with state pay transparency laws, we must disclose the entire salary grade. The entire salary grade for those who are classified as the Associate level is $42,500.00 to $63,750.00. However, the base salary range bolded above ($50,000.00 to $60,000.00) is what we expect to pay as a starting range for this position.