Client Experience & Relations Specialist

Start Club Corp; Culver City (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

StartClub Corp is seeking a personable and dependable Client Service Associate to support client relationships, inquiries, and day-to-day service activities. The role emphasizes understanding client needs, providing helpful solutions, and developing strong communication skills.

Ideal candidates will communicate clearly, maintain organized records, and contribute to customer satisfaction and growth initiatives while working in a fast-paced environment in Culver City, CA.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused demeanor.
• Strong listening and problem-solving abilities.
• Excellent relationship-building skills.
• Good organizational and time management abilities.
• Experience in client service, customer service, sales, retail, hospitality, or account support is a plus but not required.

Responsibilities

• Assist clients with questions regarding products and services.
• Provide friendly, professional, and timely assistance.
• Communicate product and service information clearly.
• Assist with customer follow-ups and service-related activities.
• Support client satisfaction and relationship-building initiatives.
• Identify opportunities to introduce clients to relevant products or services.
• Maintain organized records of client interactions and follow-ups.
• Collaborate with team members to meet service and business goals.
• Participate in ongoing training and professional development.

Skills

Strong communication

Interpersonal skills

Customer-focused demeanor

Listening and problem-solving

Relationship-building

Time management

Reliability & adaptability

Education

High school diploma or equivalent

Job description

StartClub Corp is seeking a personable and dependable Client Service Associate to support client relationships, inquiries, and day-to-day service activities. The role emphasizes understanding client needs, providing helpful solutions, and developing strong communication skills.

Ideal candidates will communicate clearly, maintain organized records, and contribute to customer satisfaction and growth initiatives while working in a fast-paced environment in Culver City, CA.