Client Service Associate

SPS North America; Arlington (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Career growth

Learning & development

Recognition programs

Paid time off

Bonuses for referrals

Medical, dental, vision benefits

Job summary

SPS North America in Arlington, TX seeks a Client Services Associate to keep our workplace running smoothly, delivering 5-star service to employees and guests.

You will manage mail logistics, ensure VIP readiness of kitchens and meeting spaces, keep devices working, and support reception as needed.

The role combines hospitality, logistics, and light facilities work, with opportunities to grow into facilities leadership.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: 1+ years in Hospitality, Retail, or Office Services is a plus.
• Physical: standing/walking most of the day; lift up to 40 lbs (60 lbs with cart).
• Communication: sharp verbal and written skills for coordination.
• Travel: negligible.

Responsibilities

• Manage mail and packages lifecycle with custody software and outbound shipping.
• Maintain show-ready facilities including kitchens and conference rooms.
• Keep office equipment running and act as first responder for devices.
• Support reception and concierge tasks as backup when needed.
• Assist with office moves, light maintenance, and inventory management.

Skills

Customer service mindset

Tech-savvy

Organized & agile

Professional demeanor

Education

High School Diploma or equivalent

Tools

MS Office

Package tracking software

Shipping software

Job description

Job Title: Client Services Associate

Reports To : Client Services Leadership

About the Role

As a Client Services Associate, you aren’t just “handling mail”—you are the engine that keeps our workplace humming. You are a hospitality pro, a logistics wizard, and the face of our professional standards. Your goal is simple: ensure every employee and guest experiences 5-star service the moment they step into our space.

From managing high-stakes logistics to ensuring our tech and pantry are “VIP-ready,” you turn routine office tasks into a seamless, premium experience.

What You’ll Do:

• The Logistics Lead : Master the lifecycle of mail and packages. From secure intake using chain-of-custody software to high-priority outbound shipping, you ensure nothing ever gets lost in the shuffle.
• The Experience Curator : Maintain the “show-ready” status of our Business Service Center, kitchens, and conference rooms. You’re the reason the coffee is fresh and the meeting rooms are perfectly staged.
• The Problem Solver : Keep our fleet of multi-function devices (MFDs) and copy/print equipment running flawlessly. If a machine is down, you’re the first responder.
• The Front-of-House Pro : Step into the spotlight as a backup for reception and concierge services, greeting guests with warmth and professional composure.
• The Project Ally : Assist with office moves, light maintenance, and inventory management. You proactively find ways to improve the workflow during downtime.

Who You Are

• Customer-Obsessed : You believe that no task is too small and every interaction is an opportunity to provide 5-star service.
• Tech-Savvy : You’re comfortable with MS Office and can quickly learn new package-tracking and shipping software.
• Organized & Agile : You can pivot from sorting mail to setting up a high-profile boardroom meeting without breaking a sweat.
• A Natural Professional : You maintain a polished appearance and a calm, helpful demeanor, even when things get busy.

The Requirements

• Education : High School Diploma or equivalent.
• Experience : 1+ years of prior work experience (Hospitality, Retail, or Office Services experience is a major plus!).
• Physicality : This is an active role! You should be comfortable standing/walking for much of the day and able to lift or move up to 40 lbs (or use a cart for up to 60 lbs).
• Communication : Sharp verbal and written skills are a must for coordinating with vendors and employees.
• Travel : Negligible

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Why Join Us?

We value professionals who take initiative. This isn’t just a “task” role; it’s a career path into facilities management, corporate hospitality, and operations leadership.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commut