Workplace Experience Ambassador

SPS; Washington (District of Columbia); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Bonuses

Paid Time Off

Benefit Offerings

Job summary

SPS is seeking a proactive Workplace Experience Ambassador in Washington, DC to create a welcoming, seamless in-office experience for clients, visitors, and employees. You’ll greet guests each morning, coordinate concierge services, and support events, catering, and workspace management while upholding a high standard of hospitality and professionalism in a fast-paced corporate setting.

This role blends hospitality, administrative coordination, and personalized service, offering growth

Qualifications

• High School Diploma required; hospitality or related degree preferred.
• Experience in client-facing or hospitality roles in a corporate setting.
• Strong communication, organization, and problem-solving skills.
• Tech-savvy, adaptable and proactive in a fast-paced environment.
• Professional, discreet and service-oriented with a polished demeanor.
• Hospitality or customer service certification is a plus.

Responsibilities

• Greet and welcome clients and guests with warmth and professionalism.
• Anticipate client needs and deliver personalized, thoughtful service.
• Maintain client preference profiles to tailor experiences and surprise-and-delight moments.
• Build lasting relationships and positively shape the office culture.
• Serve as the central point of contact for client requests, ensuring timely follow-up and resolution.
• Provide information and arrange services, including transportation, local amenities, and dining experiences.
• Support document scanning, printing, and office supply delivery.
• Coordinate catering for meetings and events, ensuring high-quality presentation.
• Assist in planning and executing office events, including setup, decorations, and guest management.
• Conduct regular floor walks to ensure common areas are clean, organized, and welcoming.
• Monitor and restock supplies, manage printers, and secure unclaimed print jobs.
• Maintain client lounges, reception areas, and shared spaces at a high standard.
• Gather and analyze client feedback to enhance services and improve experiences.
• Proactively identify areas for improvement and implement solutions.
• Be familiar with emergency procedures and guide clients and guests safely in emergency situations.

Skills

Hospitality experience

Customer service

Communication

Problem solving

Tech-savvy

Professional demeanor

Education

High School Diploma

Hospitality-related degree preferred

Job description

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

Schedule: Monday–Friday | 8:00 AM – 5:00 PM

Elevate Every Moment

We’re seeking a proactive, client-focused Workplace Experience Ambassador to transform the office into a welcoming, seamless, and memorable environment.

You’ll be the warm welcome in the morning, the thoughtful touch throughout the day, and the fond farewell at the end — creating an exceptional in-office experience for clients, visitors, and employees.

This role combines hospitality, administrative coordination, and personalized service, making it ideal for someone who thrives on delighting others and going above and beyond to exceed expectations.

What You’ll Do

Client Engagement

• Greet and welcome clients and guests with warmth and professionalism
• Anticipate client needs and deliver personalized, thoughtful service
• Maintain client preference profiles to tailor experiences and surprise-and-delight moments
• Build lasting relationships and positively shape the office culture

Office and Concierge Services

• Serve as the central point of contact for client requests, ensuring timely follow-up and resolution
• Provide information and arrange services, including transportation, local amenities, and dining experiences
• Support document scanning, printing, and office supply delivery

Event and Catering Support

• Coordinate catering for meetings and events, ensuring high-quality presentation
• Assist in planning and executing office events, including setup, decorations, and guest management

Workspace Management

• Conduct regular floor walks to ensure common areas are clean, organized, and welcoming
• Monitor and restock supplies, manage printers, and secure unclaimed print jobs
• Maintain client lounges, reception areas, and shared spaces at a high standard

Feedback and Continuous Improvement

• Gather and analyze client feedback to enhance services and improve experiences
• Proactively identify areas for improvement and implement solutions

Emergency Response

• Be familiar with emergency procedures and guide clients and guests safely in emergency situations
• Serve as a point of contact for client safety and well-being

What You Bring

• High School Diploma required, degree in hospitality or related field preferred
• Experience in client-facing or hospitality roles in a corporate setting
• Strong communication, organization, and problem-solving skills
• Tech-savvy, adaptable, and proactive in a fast-paced environment
• Professional, discreet, and service-oriented with a polished demeanor
• Hospitality or customer service certification is a plus

Physical Requirements

• Ability to lift/move 40–60 lbs. using standard equipment
• Ability to stand, walk, bend, kneel, or sit for extended periods
• Manual dexterity and vision to operate office equipment and perform assigned duties

Why This Role Matters

As a Workplace Experience Ambassador, you are the heartbeat of the office. Every interaction, every thoughtful touch, and every personalized service contributes to an elevated, client-centric environment that leaves a lasting impression.

Compensation

The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status

This posting is for an existing vacancy.

Pay Range

$25 - $27 USD

What We Offer

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.