Client Service Associate

Raymond James; Albuquerque (NM); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance and disability benefits

Retirement savings options

Paid time off and parental leave

Job summary

Raymond James is seeking a Client Service Associate dedicated to providing exceptional service and support to clients. This position entails daily interactions with clients, managing client accounts, and utilizing CRM software to maintain accurate records.

The ideal candidate will have a Bachelor’s degree and significant experience in the financial industry. The role emphasizes effective communication skills and the ability to thrive in a fast-paced environment.

Qualifications

• Bachelor's degree required.
• 6-10 years of general experience preferred.
• Five or more years of financial industry experience is preferred.

Responsibilities

• Interact with clients daily for inquiries and account information.
• Open new client accounts and process transactions.
• Maintain records using CRM software.

Skills

Client Relationship Management (CRM) software

Microsoft 365 applications

Effective communication

Education

Bachelor’s degree

6-10 years of general experience

Five or more years in financial industry

Job description

Role Summary

Clients are our main priority at Prevender Financial Services, and we are committed to personalized service. As we evolve, we are seeking a Client Service Associate who shares our vision and values. This impactful role will represent our firm with strong customer service, processing, and project management experience. The ideal person truly enjoys helping people, has strong organizational skills, and takes pride in their work.

Essential Duties and Responsibilities

• Daily interactions with clients, including basic inquiries, account information, and scheduling of meetings, on the phone, in‑person, virtually and through mailings.
• Works both independently and within a team environment to provide crucial support to the financial advisors and branch office.
• Open new client accounts, process money movement, and research information as needed.
• Creates and maintains records and files utilizing Client Relationship Management (CRM) software.
• Actively engages in available training/cross‑training and educational and/or professional development opportunities to remain current on firm and industry policies and procedures.
• Performs other duties and responsibilities as assigned.

Knowledge

• Company’s working structure, policies, mission, and strategies.
• General office practices, procedures, and methods.
• Investment concepts, practices and procedures used in the securities industry.
• Financial markets, products and industry regulations.

Skills

• Client Relationship Management (CRM) software, or similar contact management software.
• Microsoft 365 applications, including Excel for developing spreadsheets as needed and for ongoing reporting.
• Effective communication across multiple client interactive platforms (in‑person, virtual, phone and mail).

Abilities

• Operate standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
• Analyze and research account information.
• Organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast‑paced, task‑oriented work environment.
• Identify time sensitive items and assess competing priorities.
• Take initiative and proactively follow up on submitted items to ensure completion; resolve errors, questions or concerns.
• Analyze problems and establish solutions in a fast paced environment.
• Use mathematics sufficient to process account and transaction information.
• Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels, in person and virtually.
• Work both independently and as part of a cohesive team.
• Provide a high level of customer service.

Education and Experience

• Bachelor’s; General Experience 6 to 10 years; Five (5) or more years financial industry or related work experience preferred.
• SIE, Series 7 & 66 licenses preferred.
• Travel: Less than 25 %.
• Workstyle: Resident.

Employment Type

Prevender Financial Services, LLC and its employees are independent contractors with respect to Raymond James.

Benefits

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status.

Company Culture

• Grow professionally and inspire others to do the same.
• Work with and through others to achieve desired outcomes.
• Make prompt, pragmatic choices and act with the client in mind.
• Take ownership and hold themselves and others accountable for delivering results that matter.
• Contribute to the continuous evolution of the firm.

EEO Statement

The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.