Client Service Analyst

JPMorgan Chase & Co.; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

Join JPMorgan Chase as a Client Service Analyst in Commercial Banking, where you'll manage client portfolios and ensure exceptional service delivery. This role requires strong analytical skills, 3 years of relevant experience, and a focus on problem-solving to enhance client satisfaction. You'll work collaboratively within a dynamic banking environment, tackling challenges and driving improvements with a commitment to professionalism.

Qualifications

• 3+ years experience in operations, portfolio management, or process improvement.
• Excellent communication skills required.
• Strong analytical and problem-solving skills for client satisfaction.

Responsibilities

• Collaborate with Client Service Associate to resolve client issues.
• Act as main service contact for designated clients.
• Identify risks to prevent fraudulent behaviors.

Skills

Analytical Skills

Communication Skills

Problem-Solving

Team Collaboration

Risk Management

Time Management

Attention to Detail

Tools

Microsoft Office Suite

Job description

Job Description

Seize the opportunity to be a part of the JPMorgan Chase team as a Client Service Analyst in Commercial banking now!

Job Summary: As a Client Service Analyst within our Client Service Team, you will be reporting to a Senior Associate or Manager. Your responsibilities will encompass a range of customer service and relationship management tasks, along with operational controls for a designated client portfolio. You will act as the main service contact for each client in your portfolio, which may include operating transactional accounts and complex treasury products.

Job responsibilities:

• Collaborate with a Client Service Associate or Senior Associate to address client issues, ensuring timely follow-up and accountability for client satisfaction through effective problem ownership.
• Resolve issues by identifying underlying problems and patterns.
• Develop expertise in commercial treasury management products and services.
• Act as a liaison between the Relationship team, Operations, Treasury Management Sales, and Implementations to deliver exceptional service to clients, the department, and the firm.
• Identify and mitigate risks to prevent fraudulent account behavior and potential fraud exposure.
• Prioritize daily tasks to maximize productivity using strong time management and organizational skills.
• Adhere to all established policies, procedures, and practices.
• Maintain a confident and professional presence with clients, other bank departments, and the community.
• Contribute to projects aimed at improving client service delivery through innovation.
• Work independently with supervision, escalating complex issues as necessary to resolve customer requests promptly.

Required qualifications, skills, and capabilities:

• At least 3 years of experience in any combination of the following areas: operations, portfolio management, accounting, technology, analytics, training, or process improvement, with exposure to client interactions. We value diverse professional backgrounds. Fresh graduates with exemplary educational records are welcome.
• Communications Skills: Excellent communication skills both written and verbal.
• Problem-Solving and Customer Focus: Strong analytical skills to effectively address client issues and commit to exceptional service and client satisfaction
• Attention to Detail: Ensure accuracy and compliance with policies.
• Team Collaboration and Adaptability: Work effectively with cross-functional teams and thrive in a fast-paced, dynamic environment.
• Risk Management: Identify and mitigate potential risks.
• Technical Aptitude and PC Proficiency: Ability to quickly learn and adapt to new technologies. Proficient in PC skills, including Word, Excel, and PowerPoint, for effective communication and presentation. We encourage candidates eager to enhance their digital literacy and adapt new tools.
• Time Management: Prioritize tasks and meet deadlines efficiently.
• Professionalism: Maintain integrity in all interactions.
• Continuous Improvement: Proactively seek process improvements and innovation.

Preferred qualifications, skills, and capabilities:

• Project Management: effectively plan, execute, and oversee projects. Experience in participating in process initiatives and improvements leading to successful completion and achieve desired outcomes.
• Coding Knowledge: Familiarity with computer languages like Python or JavaScript. We
  appreciate anyone who has some coding experience and is willing to learn more.
• Website Creation: Experience in building websites. We value those who are interested in web
  technologies and want to expand their skills.
• Data Management: Understanding of systems that organize and store information. Any
  experience with these systems is a plus.
• Cloud Services: Some knowledge of online tools that help manage and run applications. We
  encourage learning and growth in this area.
• Project Tracking: Familiarity with tools that help keep track of changes and progress in projects.
  We value those who are open to learning these systems.
• Software Tools: Experience with programs that assist in managing projects and design work. We
  support those who have used any such tools and are open to adapting and growing.

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.

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