Client Service Agent

Jobtailor; Des Moines (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

Jobtailor in Des Moines, IA seeks an experienced customer support specialist to handle inbound calls and follow up on online applications. You will assist with policy questions, billing inquiries, and accurate documentation while navigating multiple systems.

The role emphasizes one-call resolution, strong communication, and a team-first mindset to drive customer satisfaction, retention, and growth in a collaborative environment.

Qualifications

• Customer service or call center experience required.
• Property & casualty experience preferred.
• Active Property & Casualty license required; personal lines not accepted.
• Strong communication, problem-solving, and organizational skills.
• Dependability and a team-first mindset.

Responsibilities

• Provide prompt, professional inbound customer support focused on one-call resolution.
• Handle inbound calls and follow up on online applications.
• Assist customers with policy questions about coverage, billing, and clarification.
• Document customer interactions accurately and enter inbound leads promptly.
• Navigate multiple systems while multitasking among calls and follow-ups.
• Contribute to customer satisfaction, retention, and growth within a team-focused culture.

Job description

• Provide prompt, professional inbound customer support focused on one-call resolution
• Handle inbound calls and follow up on online applications
• Assist customers with policy questions about coverage, billing, and general clarification
• Document customer interactions accurately and enter inbound leads promptly
• Navigate multiple systems while multitasking among calls, documentation, and follow-ups
• Contribute to customer satisfaction, retention, and growth within a team-focused culture

Requirements

• Customer service or call center experience
• Property & casualty experience preferred
• Active Property & Casualty license required, specifically general or commercial lines; personal lines licenses are not accepted
• Comfort handling inbound calls and working across multiple systems
• Strong communication, problem-solving, and organizational skills
• Dependability and a team-first mindset

Core Competencies

Demonstrates expertise in providing inbound customer support with a focus on one-call resolution, while effectively navigating multiple systems and ensuring accurate documentation of customer interactions. Holds an active Property & Casualty license and possesses strong communication, problem-solving, and organizational skills.

Highest-signal resume keywords

• Customer Service Experience
• Property & Casualty License
• Inbound Call Handling
• Multitasking Across Systems
• Strong Communication Skills

ATS Optimization Keywords

Hard Skills

• Customer Support
• Documentation Accuracy
• Policy Knowledge
• Problem-Solving
• Organizational Skills

Soft Skills

• Dependability
• Team-First Mindset

Certifications & Qualifications

• Active Property & Casualty License

Industry Keywords

• Call Center Experience
• Property & Casualty Experience
• Customer Satisfaction
• Retention
• Growth