Client Service Advisor

ASK Consulting; Phoenix (AZ); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A leading consulting firm is seeking a Liquidity Client Advisor to enhance the client experience in Phoenix, AZ. The role involves client onboarding, relationship management, and resolution of client inquiries. Candidates must thrive in a fast-paced environment, showcasing excellent communication and multitasking skills. The position offers a contract duration of 6 months with a competitive hourly pay structure.

Qualifications

• Experience in client servicing and account management preferred.
• Strong communication and relationship-building skills.
• Ability to manage multiple tasks simultaneously.

Responsibilities

• Support client onboarding and relationship management for Liquidity Management clients.
• Resolve client requests and inquiries efficiently.
• Collaborate with internal teams to fulfill client needs.

Skills

Client onboarding

Relationship management

Problem-solving

Client service

Communication

Job description

All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job title : Liquidity Client Advisor / Client Service Advisor

Location : Phoenix, AZ (Remote position but candidates must be close to Phoenix, AZ to go in the office one day a week)

Duration : 6 Months contract

Pay range : $25 / Hr to $27 / Hr on W2

Job Description : Responsibilities :

• The Liquidity Client Advisor will support the first line client experience by providing client on-boarding, account serving and relationship management to Client Asset Management (SAM) and other Liquidity Management clients.
• The LCA will work with clients to ensure timely and accurate resolutions to client requests and inquiries and will be able to confidently handle multiple tasks simultaneously, deliver as promised, effectively prioritize, and escalate issues and / or seek guidance before issues impact clients or grow larger.

Account Maintenance & Support :

• Assist with audit support, including SOC1 reports, confirmations, pricing materials, and more
• Liaison to the Middle Office team for SACAs, transfers in kind for asset management clients, third party custody inquiries, provide exceptional new account onboarding experience, and more
• Resolving complaints and preventing additional issues by improving processes
• Assist with challenging client requests or issue escalations as needed
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Knowledgeable and quick responses on day-to-day client support, including wire support and wire confirmations, signer updates, LOAs, system access, assist clients with general systems navigations, and more
• Client service; including speedy client response and service delivery
• Be available to receive inbound client requests

Relationship Management :

• Building relationships with clients based on trust and respect
• Communicating with clients to understand their needs and explain product value
• Manage and solve conflicts with clients
• Escalate problems appropriately to appropriate internal teams

Internal Partnerships :

• Partner with Client Management to develop new business with existing clients
• Collaborate with sales team to identify and grow opportunities within territory
• Collaborate with internal departments to facilitate client need fulfillment
• Partner with marketing teams to facilitate client communication
• Provide feedback on advisory topics to enhance LM Thought Leadership program

Product & process Expertise :

• Maintaining updated knowledge of company products and services
• Knowledgeable of internal bank processes and timelines to facilitate service requests
• May conduct process and workflow training to colleagues and internal partners

Data / Records Management & Reporting :

• Provide information needed to generate reports to track activities, progress and develop strategies
• Keeping accurate records pertaining to inventory and account notes
• Ensure client records and activities are recorded accurately across LM systems
• Capture and record data relating to account acquisition and account status
• Collect data to learn more about client behavior with the goal to enhance the client experience

About ASK : ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

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