Client Service Administrator, Licensed

Thrivent; Sacramento (CA); À distance; USD 34 000 - 41 000; Temps partiel

Résumé du poste

Heritage Financial Group seeks a licensed administrative support professional to assist Financial Advisors and clients with account inquiries, research and routine communications. The role supports daily practice operations, including phone coverage, email handling, and use of Thrivent systems for client servicing and compliance tasks.

This is a part-time, remote position (15-20 hours/week) with compensation of $25-30/hr depending on experience and licensure.

Qualifications

• Securities registration (Series 7 and 66 or 7/63/65) required.
• Insurance licensing/appointment required.
• Willingness to complete Long Term Care training as needed.
• 2+ years of customer service experience preferred.
• Strong computer skills with Microsoft Office.

Responsabilités

• Handle incoming calls and respond to information requests.
• Research client account inquiries.
• Provide fund values and answer securities/insurance product questions.
• Perform routine administrative duties.
• Coordinate routine correspondence and reports.
• Support programs and processing functions as needed.
• Schedule meetings with Financial Advisors on behalf of the practice.
• Update the contact management system with client info.
• Assist Advisors with meetings and follow up.
• Collaborate on product changes and services.
• Support marketing activities and client communications.
• Conduct research to inform product recommendations.
• Enter customer financial information.
• Enter securities trade orders as received.
• Explain coverage and binding/issuance status of insurance.
• Issue certificates of insurance and endorsements.
• Support variable insurance/annuities if licensed.

Connaissances

Customer service

Administrative support

Securities knowledge

Licensing compliance

Multi-tasking

Microsoft Office

Outils

Microsoft Word

Excel

PowerPoint

CRM systems

Description du poste

Summary

This position provides licensed administrative support to Heritage Financial Group. This position serves as a resource to Financial Advisors and client/members in handling, researching and communicating inquiries regarding their accounts and supports the daily operations of the practice, including, but not limited to: answering the phones, handling/distributing practice email, utilizing Thrivent Financial computer systems and programs in support of client relations, supports securities and insurance related tasks and other administrative tasks as assigned. The Licensed Client Service Administrator reports to and is employed by Heritage Financial Group.

This is a part-time (15-20 hours a week) remote role. Must be fully licensed to be considered for this position. Compensation is $25-30/hr dependent upon experience and licensure.

Job Description

• Handles incoming telephone calls and responds to requests for information
• Researches inquiries regarding client accounts
• Provides fund values and answers other securities (including, if appropriately licensed, variable insurance and annuities) product-related questions and/or questions related to investment advisory services
• Performs routine administrative duties
• Prepares or coordinates the preparation of routine correspondence, reports, and special projects typically of a routine nature
• Supports projects, administration of various programs, and processing functions as needed
• Drives client/member facing activity in the practice by scheduling meetings with client/members on behalf of the practice’s Financial Advisors
• Updates the contact management system with client/member contact and preference information
• Assists Financial Advisors in the preparation and follow up for the client/member meetings
• Collaborates with financial associates to assist client with product changes
• Participates and drives marketing services including direct-mail, fraternal activities, seminars, meetings
• Verbal or written communications with prospective or existing customers regarding financial matters
• Conducting substantive research or information gathering that will be used with making securities product recommendations or providing investment advice (e.g. conducting due diligence, etc)
• Obtaining customer financial information
• Accepting and/or entering securities trade orders from customers, including unsolicited trade orders
• Explain, discuss, or interpret insurance coverage; analyze exposures or contracts
• Indicate to customer that requested coverage is or will be bound or issued
• Issue certificates of insurance, endorsements, binders, commitments, or insurance contracts
• Support questions and transactions with variable insurance and annuities products, if appropriately licensed
• Additional responsibilities may be assigned in accordance with licensure and business needs

Position Qualifications

• Previous administrative/secretarial experience desired
• Must be securities registered (series 7 & 66 or 7, 63, & 65).
• Must be insurance licensed/appointed
• Must be securities registered and insurance licensed/appointed in all states in which they are performing activities requiring licensing and registration.
• Must be willing to complete the appropriate Long Term Care training required in the states in which support work would be conducted.
• If work on variable insurance or annuities is conducted, must be appropriately licensed/appointed and registered for variable products.
• Demonstrated customer service orientation/experience, 2+ years preferred
• Strong technical computer aptitude and knowledge of business tools (e.g., Microsoft Word, Excel, PowerPoint) or ability to learn
• Ability to handle multiple tasks and maintain a high quality of work while experiencing frequent interruptions
• Ability to maintain integrity of sensitive/confidential information
• Basic understanding of our products and services, and Thrivent Financial

Competencies

• Planning/Organizing
• Customer Focus
• Communication
• Interpersonal Skills
• Teamwork and Collaboration
• Adaptability/Flexibility

External/Internal Dependencies

• Must be able to work with all roles of the Heritage Financial Group
• Must be able to represent the organization in work with external clients
• Must be able to cultivate and maintain relationships with outside organizations

As part of Heritage Financial Group's recruiting/hiring/contracting process, a verification of a candidate's background will be made to complete the process. Fingerprints will be required as part of FINRA registration process for submission to the Federal Bureau of Investigation for review against nationwide fingerprint records.

All persons with securities registrations are subject to TIMI’s Outside Securities Accounts Policy which requires all outside brokerage accounts to be maintained at one of the firms designated by TIMI.

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