Client Service Administrator, Licensed

Thrivent Financial; Sacramento (CA); Remote; USD 34,000 - 41,000; Part time

Job summary

Heritage Financial Group is seeking a part-time Licensed Client Service Administrator to support Financial Advisors and clients remotely. The role handles inquiries, provides fund values, and assists with securities and insurance tasks, while performing routine administrative duties.

This position requires securities registrations (Series 7 & 66 or 7/63/65) and an insurance license, with licensure valid in all states served.

Qualifications

• Previous administrative/secretarial experience desired.
• Must hold securities registrations (Series 7 & 66 or 7/63/65) and insurance licenses.
• Willing to complete Long Term Care training where required.
• Strong computer aptitude and knowledge of Microsoft Office.

Responsibilities

• Handles incoming calls and responds to information requests.
• Researches inquiries regarding client accounts and provides fund values.
• Answers securities and related product questions for appropriately licensed clients.
• Performs routine administrative duties and prepares routine correspondence and reports.
• Schedules client meetings and supports client/member meetings.
• Updates the contact management system with client contact information.
• Supports marketing services including direct mail and seminars.

Tools

Microsoft Word

Excel

PowerPoint

Job description

SummaryThis position provides licensed administrative support to Heritage Financial Group. This position serves as a resource to Financial Advisors and client/members in handling, researching and communicating inquiries regarding their accounts and supports the daily operations of the practice, including, but not limited to: answering the phones, handling/distributing practice email, utilizing Thrivent Financial computer systems and programs in support of client relations, supports securities and insurance related tasks and other administrative tasks as assigned. The Licensed Client Service Administrator reports to and is employed by Heritage Financial Group.This is a part-time (15-20 hours a week) remote role. Must be fully licensed to be considered for this position. Compensation is $25-30/hr dependent upon experience and licensure.Job DescriptionPosition Roles/Responsibilities/AccountabilitiesHandles incoming telephone calls and responds to requests for informationResearches inquiries regarding client accountsProvides fund values and answers other securities (including, if appropriately licensed, variable insurance and annuities) product-related questions and/or questions related to investment advisory servicesPerforms routine administrative dutiesPrepares or coordinates the preparation of routine correspondence, reports, and special projects typically of a routine natureSupports projects, administration of various programs, and processing functions as neededDrives client/member facing activity in the practice by scheduling meetings with client/members on behalf of the practice’s Financial AdvisorsUpdates the contact management system with client/member contact and preference informationAssists Financial Advisors in the preparation and follow up for the client/member meetingsCollaborates with financial associates to assist client with product changesParticipates and drives marketing services including direct-mail, fraternal activities, seminars, meetingsVerbal or written communications with prospective or existing customers regarding financial mattersConducting substantive research or information gathering that will be used with making securities product recommendations or providing investment advice (e.g. conducting due diligence, etc)Obtaining customer financial informationAccepting and/or entering securities trade orders from customers, including unsolicited trade ordersExplain, discuss, or interpret insurance coverage; analyze exposures or contractsIndicate to customer that requested coverage is or will be bound or issuedIssue certificates of insurance, endorsements, binders, commitments, or insurance contractsSupport questions and transactions with variable insurance and annuities products, if appropriately licensedAdditional responsibilities may be assigned in accordance with licensure and business needsPosition QualificationsPrevious administrative/secretarial experience desiredMust be securities registered (series 7 & 66 or 7, 63, & 65).Must be insurance licensed/appointedMust be securities registered and insurance licensed/appointed in all states in which they are performing activities requiring licensing and registration.Must be willing to complete the appropriate Long Term Care training required in the states in which support work would be conducted.If work on variable insurance or annuities is conducted, must be appropriately licensed/appointed and registered for variable products.Demonstrated customer service orientation/experience, 2+ years preferredStrong technical computer aptitude and knowledge of business tools (e.g., Microsoft Word, Excel, PowerPoint) or ability to learnAbility to handle multiple tasks and maintain a high quality of work while experiencing frequent interruptionsAbility to maintain integrity of sensitive/confidential informationBasic understanding of our products and services, and Thrivent FinancialCompetenciesPlanning/OrganizingCustomer FocusCommunicationInterpersonal SkillsTeamwork and CollaborationAdaptability/FlexibilityExternal/Internal DependenciesMust be able to work with all roles of the Heritage Financial GroupMust be able to represent the organization in work with external clientsMust be able to cultivate and maintain relationships with outside organizationsAs part of Heritage Financial Group's recruiting/hiring/contracting process, a verification of a candidate's background will be made to complete the process. Fingerprints will be required as part of FINRA registration process for submission to the Federal Bureau of Investigation for review against nationwide fingerprint records.All persons with securities registrations are subject to TIMI’s Outside Securities Accounts Policy which requires all outside brokerage accounts to be maintained at one of the firms designated by TIMI.#Remote