CLIENT SERVICE ADMINISTRATOR

TempWorks Software Incorporated; Louisville (KY); On-site; USD 40,000 - 55,000; Full time

Job summary

TempWorks Software Incorporated in Louisville, Kentucky, seeks a Client Service Administrator to provide administrative and customer service support. The role is key for coordinating logistics operations and ensuring customer requirements are met timely.

The ideal candidate will have experience in warehouse management systems and previous roles in customer service or logistics. Strong communication and organizational skills are crucial for success in this position.

Qualifications

• Experience with customer service and logistics roles is essential.
• Familiarity with WMS or TMS is preferred.
• Strong organizational skills and attention to detail.

Responsibilities

• Serve as the primary contact for customer inquiries and requests.
• Process customer orders in logistics management systems.
• Monitor shipments and provide timely status updates.
• Coordinate with teams to ensure service delivery and compliance.
• Investigate and resolve customer complaints.

Skills

Warehouse Management Systems (WMS)

Transportation Management Systems (TMS)

Customer Service

Administration

Logistics

Supply Chain Operations

Tools

ERP Systems

Job description

Client Service Administrator

The Client Service Administrator is responsible for providing administrative and customer service support to clients while ensuring efficient coordination of logistics operations. The role serves as a key point of contact between customers, warehouse operations, transportation teams, and internal departments to ensure customer requirements are met accurately and on time.

Responsibilities

• Serve as the primary contact for customer inquiries, requests, and issue resolution.


• Process customer orders and maintain accurate records in logistics management systems.


• Monitor shipments and provide customers with timely status updates.


• Coordinate with warehouse, transportation, and operations teams to ensure service delivery.


• Prepare and maintain reports, invoices, shipping documentation, and customer records.


• Investigate and resolve customer complaints, discrepancies, and service issues.


• Support inventory management activities and assist with stock reconciliations.


• Ensure compliance with company policies, customer requirements, and regulatory standards.


• Maintain strong customer relationships through professional communication and proactive service.


• Assist management with performance reporting, data analysis, and continuous improvement initiatives.

Qualifications

Must have experience with warehouse management systems (WMS), transportation management systems (TMS), or ERP systems is an advantage.

Must have previous experience in customer service, administration, logistics, or supply chain operations.

EEO Statement

Minutemen Staffing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.