Client Service Administrator

Allworth Airline Advisors (Formerly RAA); Folsom (CA); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical & dental

Vision plan

Flexible schedule

401K

Paid time off

Holidays

Equity program

Job summary

Allworth Financial is seeking a Client Service Administrator to support local office operations and partner advisors, delivering a consistently exceptional wealth management client experience. This full-time exempt role offers a hybrid schedule and opportunities to collaborate across teams.

Responsibilities include onboarding new clients, processing service requests, mentoring staff, and developing efficient workflows.

Qualifications

• Passion for excellent service and client satisfaction
• Excellent verbal and written communication skills
• Minimum 3‑5 years of financial services industry and client service experience preferred
• Strict attention to detail with high quality results
• Ability to multi‑task and prioritize work daily
• Approachable to all staff
• Strong organizational, problem‑solving, and analytical skills
• Effective coaching skills for employee mentoring and development
• High degree of professionalism and leads by example
• Proficient with Microsoft Office applications as well as Client Relationship Management (CRM) and Document Management workflow systems
• BS/BA degree preferred

Responsibilities

• Act as key point person in managing all local office operations
• Delivering exceptional service experiences with every client interaction
• Key resource for Integration Team and partner advisor(s) in leading firm integrations
• Managing office functions ‑ key contact for vendors, custodians and advisors
• Specialized knowledge of products and services
• Managing and reviewing calendars for advisors and preparing appropriate materials based on upcoming appointments
• Completing all aspects of new client account onboarding and funding
• Processing client service transaction requests
• Ability to handle multiple advisors’ book of business and complex service situations
• Providing notary services for client transactions
• Consistently demonstrates outstanding quality and accuracy of all work
• Expert knowledge of workflows and policies (custodian subject matter expert)
• Creating and updating procedures and workflows
• Mentoring employees for skill development and career growth
• Identifies process improvements and partners with leaders to implement changes – brings best practices from partner firms
• Consistently demonstrating Allworth’s guiding principles

Skills

Verbal and written communication

Multi-tasking

Organizational skills

Problem solving

Analytical skills

Coaching/mentoring

CRM experience

MS Office proficiency

Education

BS/BA degree preferred

Tools

CRM platforms

Document Management systems

Microsoft Office

Job description

Summary

Our Client Service Department consistently strives for service excellence. Client Service Administrators manage local office operations, support partner advisors, and consistently deliver an exceptional wealth management client experience. Client Service Administrators are highly‑skilled representatives that have demonstrated advanced proficiency in all Client Service work.

This is a full-time exempt position with the ability to work a hybrid schedule. The salary range for this position is $75- $85K.

Duties And Responsibilities

• Act as key point person in managing all local office operations
• Delivering exceptional service experiences with every client interaction
• Key resource for Integration Team and partner advisor(s) in leading firm integrations
• Managing office functions ‑ key contact for vendors, custodians and advisors
• Specialized knowledge of products and services
• Managing and reviewing calendars for advisors and preparing appropriate materials based on upcoming appointments
• Completing all aspects of new client account onboarding and funding
• Processing client service transaction requests
• Ability to handle multiple advisors’ book of business and complex service situations
• Providing notary services for client transactions
• Consistently demonstrates outstanding quality and accuracy of all work
• Expert knowledge of workflows and policies (custodian subject matter expert)
• Creating and updating procedures and workflows
• Mentoring employees for skill development and career growth
• Identifies process improvements and partners with leaders to implement changes – brings best practices from partner firms
• Consistently demonstrating Allworth’s guiding principles

Qualifications

• Passion for excellent service and client satisfaction
• Excellent verbal and written communication skills
• Minimum 3‑5 years of financial services industry and client service experience preferred
• Strict attention to detail with high quality results
• Ability to multi‑task and prioritize work daily
• Approachable to all staff
• Strong organizational, problem‑solving, and analytical skills
• Effective coaching skills for employee mentoring and development
• High degree of professionalism and leads by example
• Proficient with Microsoft Office applications as well as Client Relationship Management (CRM) and Document Management workflow systems
• BS/BA degree preferred

Benefits

We value our associates’ time and effort. Our commitment to your success is enhanced by our competitive base pay and an extensive benefits package, including:

• Medical: Blue Shield (PPOs and HDHP with HSA) plans and Kaiser (HMO) plans for California associates
• Dental insurance with MetLife
• Vision insurance with VSP
• Optional supplemental benefits
• Healthcare savings accounts with company contribution
• Flexible spending accounts
• Flexible working arrangements
• Generous 401K contributions
• Exempt associates qualify for our flexible paid time off policy
• Non-Exempt associates will receive 15 days of paid time off annually during the first three years of employment
• 11 Paid Holidays
• Option to participate in our Equity Purchase Program (Contract, intern, and part-time employees are not eligible)
• Future growth opportunities within the company

In addition, we work to maintain the best possible environment for our associates, where people can learn and grow with the firm. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

Benefits are available to full-time associates who work more than 30 hours a week.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. Typical reporting relationships are described, but actual relationships may vary in some instances. This job description is not intended to be an exhaustive list of all responsibilities, duties, skills, or knowledge required of personnel classified in this job.

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