Service Administrator

Allworthfinancial; Walnut Creek (CA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Healthcare savings accounts

401(k) contributions

Flexible paid time off

15 days paid time off annually

Job summary

Allworth Financial in Walnut Creek, CA, is seeking an experienced Service Administrator to enhance client support and improve service processes. This full-time position emphasizes relationship-building and strategic client management, aiming for best-in-class service delivery.

Ideal candidates will have over 10 years in financial services, a relevant bachelor’s degree, and advanced proficiency in CRM systems. Benefits include competitive pay, flexible working arrangements, and a strong emphasis on team collaboration.

Qualifications

• Over 10 years experience in Financial Services, preferably in RIA or wealth management.
• Advanced proficiency in CRM systems and custodial platforms.
• Strong relationship management and leadership abilities.

Responsibilities

• Act as primary liaison for clients, addressing needs and inquiries.
• Develop long-term client relationships, understanding their goals.
• Ensure accurate execution of trades and account transactions.

Skills

Relationship management

Communication

Problem-solving

Analytical skills

Leadership

Microsoft Office proficiency

Education

Bachelor’s degree in finance, business, or a related field

Tools

CRM systems

Financial planning software

Job description

SUMMARY

Our Service Team consistently strives for service excellence. Service Administrators work with our Service team and provide support to our Financial Advisors. This role goes beyond day-to-day client support and requires a strategic approach to managing client needs, improving service processes, and supporting our financial advisory team in delivering best-in-class financial guidance. You will bring extensive experience in financial services, excellent relationship-building skills, and a commitment to improving the client experience at every interaction.

This is a full‑time, exempt role based out of our Walnut Creek, CA office and requires 5 days of in‑office work. The position has a budgeted salary of $80,000‑$90,000, based on candidate experience, and is eligible for an annual bonus based on performance.

DUTIES AND RESPONSIBILITIES

• Strategic Client Relationship Management
  • Act as the primary liaison for clients, providing exceptional service and proactively addressing client needs and inquiries.
  • Develop and nurture long‑term client relationships, understanding their financial goals, preferences, and expectations.
  • Anticipate client needs, manage escalated issues, and ensure timely and accurate communication.
  • Work alongside advisors to educate clients on available services, online tools, and other resources to enhance their experience and engagement with the firm.
  • Understand department workflows, policies, and procedures to submit requests correctly and timely.
• Leadership
  • Report to the Service Team Lead, provide feedback, and mentor associates within the Service teams.
  • Ensure consistent, high‑quality service and foster a client‑centered culture.
  • Implement and refine client service processes to increase efficiency and enhance the overall client experience.
  • Ensure compliance with regulatory and firm standards for client communication, documentation, and account management.
  • Coordinate with internal teams, including advisory and operations, to resolve complex client requests and streamline service delivery.
• Advanced Account Management & Oversight
  • Ensure accurate execution of trades, account transactions, and client distributions while maintaining strong data integrity.
  • Collaborate with custodians and back‑office teams to troubleshoot issues, manage account transfers, and ensure seamless account maintenance.
• Operations
  • Ensure a seamless onboarding experience and work with clients to set a great first impression.
  • Coordinate client appointments, process requests received from advisors and clients.
  • Provide notary services for client transactions.
  • Achieve high quality and accuracy of work.
  • Answer phone calls and emails from clients, always following up with each client's request.
  • Prepare and process client paperwork.

QUALIFICATIONS

• 10+ years in the Financial Services industry, preferably at an RIA or wealth‑management firm.
• Bachelor’s degree in finance, business, or a related field.
• Strong relationship‑management skills.
• Advanced proficiency in CRM systems, custodial platforms, and financial planning software.
• Demonstrated leadership abilities with a track record of process improvement and client satisfaction.
• Excellent communication, problem‑solving, and analytical skills with a high level of accuracy and attention to detail.
• Advanced understanding of regulatory requirements for RIAs, including familiarity with SEC and FINRA guidelines.
• Excellent verbal and written communication skills.
• Ability to multi‑task and prioritize work daily with frequent interruptions.
• Flexible and embraces change.
• Strong team player and approachable.
• High degree of professionalism.
• Proficient with Microsoft Office applications required.

BENEFITS

Our commitment to your success includes a competitive base pay and an extensive benefits package.

• Medical: Blue Shield (PPOs and HDHP with HSA) and Kaiser (HMO) plans for California associates.
• Dental insurance with MetLife.
• Vision insurance with VSP.
• Optional supplemental benefits.
• Healthcare savings accounts with company contribution.
• Flexible spending accounts.
• Flexible working arrangements.
• Generous 401(k) contributions.
• Exempt associates qualify for our flexible paid time off policy.
• Non‑exempt associates receive 15 days of paid time off annually during the first three years of employment.
• 11 paid holidays.
• Option to participate in our Equity Purchase Program (contract, intern, and part‑time employees are not eligible).
• Future growth opportunities within the company.

Benefits are available to full‑time associates who work more than 30 hours a week.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. Typical reporting relationships are described, but actual relationships may vary in some instances. This job description is not intended to be an exhaustive list of all responsibilities, duties, skills, or knowledge required of personnel classified in this job.

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