Client Scheduling Representative

Veritext Corp; Tampa (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Mental health benefits

Matched 401(k)

Pet insurance

Company-paid life insurance

Learning and development opportunities

Employee referral program

Job summary

Veritext Corp in Tampa, Florida is seeking a Client Scheduling professional to provide excellent service to clients. Responsibilities include scheduling meetings and depositions, responding to inquiries, and managing resources effectively.

The ideal candidate will demonstrate strong customer service skills, attention to detail, and the ability to multi-task. This position offers a hybrid work structure and a robust benefits package.

Qualifications

• Must be customer service oriented with strong interpersonal skills.
• Dedicated professional who responds promptly and accurately.
• Excellent written and verbal communication skills required.

Responsibilities

• Respond to client requests via email and phone.
• Schedule proceedings using proprietary software.
• Confirm assignments and manage vendor relationships.

Skills

Customer service orientation

Strong interpersonal skills

Excellent written and verbal communication

Detail oriented and organized

Multi-tasking ability

Job description

At Veritext, we focus on the details - so legal teams can focus on the case.

About the role

Providing our clients with exceptional service is the foundation of our business. In Client Scheduling (SouthEast), you will be responsible for scheduling meetings and depositions, responding to inquiries and providing our clients with state‑of‑the‑art products and services that will meet their needs.

Responsibilities

• Respond to all client requests received via email and/or phone queue in a timely, pleasant and professional manner.
• Schedule proceedings in our proprietary software ensuring complete, accurate and consistent information.
• Assign appropriate resources (reporters, videographers, interpreters) with technology to match client needs on jobs.
• Confirm assignments for the next business day.
• Build and maintain relationships with and provide support to reporters, agencies, videographers, interpreters, etc. and all other outside vendors, as applicable.
• Provide assistance to reporters, videographers, as applicable (i.e., directions, steno machine is broken, legal issues, etc.); escape to appropriate Veritext colleague if necessary.
• Communicate professionally with clients, subcontractors and staff to ensure proper execution of all aspects of upcoming jobs are met.
• Resolve issues and escape as needed to ensure prompt and accurate resolution.

Qualifications

• Customer service oriented with strong interpersonal skills.
• Dedicated professional with the ability to respond to requests promptly and accurately.
• Must possess excellent written and verbal communication skills.
• Must be detail oriented, organized and be able to multi‑task.

Benefits

• Competitive compensation and total rewards package.
• Hybrid work structure (two days in the office, three days working remotely).
• Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time).
• Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board‑certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on‑demand content, and more).
• Matched 401(k) to help you save for your future.
• Pet insurance to help your pet(s) live a long and happy life.
• Company‑paid life insurance as well as short‑term and long‑term disability insurance.
• Learning and development opportunities to advance both personally and professionally.
• Veritext Summer Camp – a fun‑filled culture building and learning experience.
• Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!

Equal Employment Opportunity Statement

Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

Compensation and application information

Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job‑related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.