Client Support Advisor

WizeHire, Inc; Farmington Hills (MI); On-site; USD 36,000 - 75,000; Full time

Benefits offered by this job

Quarterly bonuses

Health, dental, and vision benefits

State-of-the-art equipment

Paid holidays

Job summary

A supportive legal firm in Farmington Hills seeks a Client Support Advisor who will assist clients with legal concerns. The role involves screening potential clients, scheduling meetings, and maintaining databases. The ideal candidate is customer-focused with strong communication skills and attention to detail. Full-time and part-time roles available, with initial pay set at $20/hour and potential for higher earnings after training. Flexible hours and remote work are possible after 90 days.

Qualifications

• Positive attitude and ability to follow procedures.
• Experience in fast-paced environments is a plus.
• Familiarity with real estate concepts is beneficial.

Responsibilities

• Screen potential new clients and schedule consultations.
• Conduct meetings with potential clients over the phone and in-person.
• Update the firm’s databases and reports with key metrics.

Skills

Customer-focused sales experience

Great organizational skills

Ability to empathize with clients

Proficient in CRM systems

Strong communication skills

Attention to detail

Job description

Do you have an interest in real estate and the law? Do you like to help people solve really interesting problems?We are known for helping clients protect and secure their property and contract rights. They need a team behind them that really cares about their legal concerns. We are growing fast, and we need a Client Support Advisor who can hit the ground running.

You do not need to have a legal or real estate background, but it is helpful. A customer-focused sales background is important, such as in hotel sales, event sales, or luxury goods. The ideal candidate will be able to take initiative on work that needs to be done and complete tasks with minimal hand-holding.You must have a positive attitude and follow policies, systems, and procedures.

Full-time or part-time positions are available. Flexible hours and remote work are possible after training is completed.During the first 90 days of employment, the pay will be $20 /hour, with opportunities for salary and commission after that, including quarterly performance incentives.

Compensation:

$36,000 - $75,000 yearly

Compensation depends on experience.Benefits include quarterly bonuses tied to the achievement of objective monthly milestones (in full compliance with Michigan law and the Rules of Professional Conduct);paid holidays, and professional growth opportunities.For employees, benefits also include state-of-the‑art firm‑issued computer and telecommunications equipment and health, dental, and vision benefits after ninety days of full‑time employment.

Responsibilities

• Screening potential new clients and scheduling initial consultations
• Create and foster a sense of urgency about engaging the Firm
• Conduct in-depth meetings, both in‑person and over the phone, with potential new clients
• Sign engagement letters with potential new clients
• Oversee the client onboarding process and hand the file over to the legal production team
• Follow up with potential new clients
• Responsible for updating the Firm’s databases, reports, or spreadsheets to track incoming calls, qualified leads, consultations scheduled, and other key metrics

Qualifications

• You smile when you answer the phone
• You are an amazing scheduler and pay attention to detail
• You are very good with calendars, e-mail, spreadsheets, word processing, and the internet
• Your middle name is “No Drama”
• You can play nicely with others and are a team player
• You handle the call at 4:00 pm on Friday with as much enthusiasm as the first call on Monday
• Familiar with client relationship management systems
• You can sell our services to clients who really need us
• You are confident, articulate, and comfortable conveying new concepts
• You can empathize with clients’ situations, exuding warmth and compassion
• You are familiar with real estate and contracts, or are willing to learn what makes strong property law cases for the firm
• You believe in the firm’s commitment to work‑life balance but are nonetheless prepared to arrive early, stay late, and work on weekends when necessary to get the job done
• You expect personal performance and team performance to be nothing short of the best
• You are honest and trustworthy; do not cut corners, earn trust, maintain confidence, and, most importantly, do what is right, not just what is expedient
• You work at a fast pace with the ability to move between tasks quickly, are not overwhelmed with volume or by deadlines, and spend time on tasks that add value
• You develop and nurture productive and professional relationships with PNCs, clients, and staff
• You are fast‑learning, self‑directed, and able to work with minimal oversight
• You do not think of any task as “beneath you